Job Description

Job Title

Operational Transition Manager

Job Description

Reports to: Operation Integration Manager

Location: London – Heathrow (Regular Travel across UK & Ireland)

Contract Type: Permanent

Introduction to role

This role will be responsible for ensuring our operational readiness activities are planned, developed, and executed in accordance with the project and programme timescales and objectives and there is a smooth transition into live operations. The role has a significant element of stakeholder communications and engagement with key individuals internally and externally.

Role Responsibilities

Working within the Operational Training and Transition Management Team, the Operational Transition Manager will be responsible for identifying, developing and planning our training, transition, and operational readiness activities, working closely alongside the project team members, operational, maintenance teams and customer stakeholders. This role significantly contributes to the overall success of the projects in accordance with the project success criteria aligned to schedule, cost and delivery of the committed customer objectives. Ultimately, this role ensures that there is a smooth transition into the live baggage operation with zero impact to service.

Your responsibilities and activities will be:

• Identify project benefits, deliverables, operational impact, and deadlines through consultation with project manager, sponsors, and stakeholders
• Plan and oversee Operational Transition activities including training ensuring they are managed within the project budget, and in accordance with timescales and quality criteria
• Create training material and delivers to operational and service teams at Airports across the UK & Ireland, occasionally further afield internationally.
• Prepare and present Operational Readiness communications to internal and external stakeholders
• Identifies operational risk, able to articulate this and communicate to stakeholders along with options for mitigation and management.
• Progress reporting to Project Manager, Operational Transition Leader and senior stakeholders for clarity and endorsement
• Takes preventative action to mitigate any risks or issues in advance. Does not get caught up in permanent reactive mode
• Manage the post Go-Live Reliability and Confidence period through regular performance monitoring and reporting, stakeholder communications and management
• Prepare end of project closure reports, sign off acceptance of change, benefit realisation and ‘lessons learnt’
• Support a safe working environment through championing and encouragement of a safety-first culture

Role Qualification and Skills

• Airport baggage handling processes and operational knowledge is a must
• A relevant technical background is desirable
• Adaptability to changing technologies and software
• Experience working closely with closely with airport, airline and ground handler stakeholders
• Excellent written and verbal communications skilled required
• Able to transform raw data into clear actionable documents or dashboards (Power Bi knowledge desirable)
• Experience handling difficult/stressful situations
• Training delivery – Ability to deliver end user FIT training
• Valid driving licence and the ability to travel and stay away regularly on projects.

What we offer

• 28 days annual leave (excluding public holidays)
• Aviva Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.