Job Description

Requisition No: 873119

Agency: Department of Revenue

Working Title: OPERATIONAL TRAINING TEAM MANAGER - SES - 73005660

Pay Plan: SES

Position Number: 73005660

Salary: $65,270.28 - $85,692.60 / annually

Posting Closing Date: 04/13/2026

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Florida Department of Revenue

Child Support Program

Operational Training Team Manager (Revenue Program Administrator I - SES)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website

This position in the Department of Revenue’s Child Support Program’s Operational Procedures and Training unit is responsible for managing the Program’s training (OR procedures) development team. If you enjoy leading teams, developing instructional material, and problem-solving, this may be the position for you. Your duties include:

• Working cooperatively with operational and support processes to develop and implement Program training that is accurate and provides sufficient direction for team members and partners to complete child support activities accurately and timely.
• Planning, directing, and coordinating work, including developing project plans, assigning and reviewing work, and ensuring assignments are completed accurately and on schedule.
• Assisting team members and management with identifying performance areas in need of improvement, identifying root causes of performance issues, developing performance improvement plans, and implementing those plans.
• Leading the development of operational plans in support of the Program’s strategic initiatives, strategic projects, and process projects.
• Initiating, developing, and implementing projects with the potential for program wide impact.
• Coordinating projects with operational processes, support processes, region team members, and external partners.
• Performing workflow analyses to identify, recommend, and implement changes leading to improved process efficiency.

MINIMUM REQUIREMENTS:

• Two years of experience supervising or planning, directing, and coordinating team members’ work.
• Two years of experience communicating with and presenting information to various levels of internal and external partners.
• Two years of experience mentoring team members and developing their professional skills.
• Three years of experience analyzing workflows, identifying areas in need of improvement, identifying root causes, and developing, recommending, and implementing improvement plans.
• Three years of experience developing instructor-led and computer-based training.

PREFERENCES:

• One year of experience using Articulate Storyline 360 or other eLearning Authoring tool.

SPECIAL NOTES:

• This position is not telework eligible.
• An alternative screening scoring matrix will be used to identify the applicants to be invited to interview.
• A work sample may be administered at the time of interview.
• Please be sure that the job duties listed on your application in the duties and responsibilities section under each job support the experience required by the minimum qualifications.

SALARY: $65,270.28 - $85,692.60 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:Fredrica Schmidt, (850) 617-8218, Fredrica.Schmidt@floridarevenue.com

SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINALBACKGROUNDCHECKS:You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Malecandidatesbornon or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.