Job Description

Job Title:

Operational Systems Analyst - Lockbox

Location:

Ops Center

What you'll do:

As an Operational Systems Analyst you'll enhance the Payment Transfer experience for the bank’s internal and external customers who initiate or receive Payment Transfers. You'll be responsible for understanding, supporting, monitoring, and reporting on all details of the bank’s Payment processing system, including processing flows, risk controls, and system configuration. You'll also alert the department’s customer communication process when processing issues that may negatively impact Payment processing. In this role, you'll track and manage cases opened with the vendor of the bank’s Payment processing system. As a Operational Systems Analyst you'll make recommendations based upon analytics, to enhance effectiveness and efficiency of Payment Operations and where relevant metrics do not exist the Analyst will be responsible for creating them.

• Responsible for supporting the Payment Operations Manager in reinforcing the bank’s Payment processing system, the interfaced and supporting systems and details of end-to-end Payment processing flows. Monitor for and advise of issues which may negatively impact Payment Transfer customer satisfaction. Provide day-to-day operational support including tracking and managing all cases opened with Payment processing system vendor.
• Participate in bank projects impacting or involving Payment Operations and its systems. Understand Payment Processing operational controls, ensure they are in place and effectively tracked. Support department audits by responding to requests for evidence or providing explanation of processes utilized in Payment operations.
• Gather and analyze metrics that provide insight into operational and individual effectiveness and efficiency. Create or assist with the creation of dynamic reports and dashboards that graphically summarize this information.
• Utilize Microsoft Excel, Word, Visio, to create proposals, make presentations, and update or create operational procedures. Maintain awareness of the department business continuity plans and update as necessary.

What you'll need:

• 5+ years of related experience: Lockbox operations, payment processing platforms
• High school diploma required; Bachelor's degree in related field preferred.
• Experience with workflows, analytics and strong problem solving skills.
• Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate speaking and writing communication skills.

Compensation: Hourly range for new hires is generally $35.13 - $43.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation