The Scottish Public Pensions Agency (SPPA) administers pensions for Scottish Teachers, Police, Firefighters' and National Health Service employees on behalf of the Scottish Government.
We're responsible for protecting the financial futures of over half a million people , that’s around 1 in 10 people in Scotland.
If you’re looking for meaningful work, a supportive environment and a career with purpose, you’ll find it at the SPPA.
Our office is based in Tweedbank in the Scottish Borders, the train station is a short two minute walk away and offers regular services to and from Edinburgh Waverley, making it a convenient and well connected location for commuters.
The surrounding area offers access to green space, walking routes and a strong sense of local community, supporting wellbeing both in and outside of work.
Our modern office building is designed to support flexible and collaborative working, with spaces for teamwork, quiet focus and hybrid working. Colleagues benefit from a comfortable, welcoming environment that reflects our commitment to wellbeing and inclusion.
The Operational Support Team are responsible for delivering high-quality system support to our users across all areas of SPPA, covering NHS, Teachers, Police & Fire Schemes.
The Team has recently moved to Operational Service Delivery and will be taking on additional responsibility for other Operational Systems such as Liberty and Engage. We are continuing to develop a close working relationship with our SPPA Continuous Improvement and Business Transformation colleagues, and an important part of our role is to build and maintain relationships with our Pensions Administration provider Heywood in respect of Altair.
In the Operational Support Technician role, you will act as the first point of contact for the majority of Operational Service Delivery system enquiries. The team works in a fast-paced environment where we manage queries from team colleagues and incidents that need investigation and resolution. You will provide technical support and guidance to users across SPPA. This role ensures that the services are managed efficiently and professionally, with a strong focus on customer service, system reliability, and issue resolution.
A key aspect of this role involves maintaining a strong, collaborative relationship with our system providers. You will act as a liaison for any reported support cases, helping to ensure timely resolution of issues and continuous service improvement
Sifting will commence from 31st August 2026.
Assessments are scheduled for w/c 7th or 14th September 2026 , however this may be subject to change.
If invited for further assessment, this will consist of an in-person interview and assessment at the SPPA office in Tweedbank.
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
At the SPPA, we are committed to The Fair Work Framework
This means offering:
At SPPA we want our workforce to be representative of Scottish society and we strive to be a workplace where people are welcomed and valued for the contribution they make.
We support flexible working and encourage applications from people from all backgrounds, including those starting their careers, changing careers, or returning to work.
We are committed to removing any barriers to applying for our jobs and aim to offer support and make reasonable adjustments to allow full participation in the recruitment process.
Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules
You can also find out more about careers at the SPPA here - SPPA Careers | SPPA (pensions.gov.scot)
Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options, with two days minimum working on site at SPPA. If you have specific questions about the role you are applying for, please contact us.
Security Checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website
Read our Candidate Guide for further information on our recruitment and application processes.
We will hold a reserve list for this post for 12 months.
Apply Before: 30th August 2026 (23:59) - This role is open to internal candidates, OGD and Common Citizenship organisations only.(internal & OGD)
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
