Job Description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developingour Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to jobs@dialogue.co and verify the role on our official careers page.

Your role as Operational Support Specialist

This opening is for the Operational Support Specialist team. Reporting to Andrea Obas, the mission of the Operational Support Specialist is to ensure the seamless turnover of our telemedicine platform. This role involves managing patient flows, overseeing staff numbers, and providing crucial support to both staff and members, addressing potential technical issues. As an Operational Support Specialist, you will play a key role in maintaining the operational efficiency of our telemedicine services.

What you'll be doing

• Patient Flow Management:
• Oversee and manage the daily turnover of the telemedicine platform.
• Ensure smooth patient flow and timely appointments.

Real Time Workforce Management:

• Monitor and manage staff numbers to meet operational demands.
• Collaborate with WFM to address staffing needs and ensure adequate coverage.

Technical Support:

• Provide support to staff and members facing potential technical issues.
• Troubleshoot and resolve technical challenges to maintain uninterrupted service.

Operational Support:

• Collaborate with different departments to address operational challenges.
• Implement and maintain procedures to optimize the telemedicine platform's daily operations.

Documentation and Reporting:

• Maintain accurate documentation of operational processes.
• Generate reports to track key operational metrics and identify areas for improvement.

We'd love to hear from you if you have

• Proven experience in operational support or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented with a focus on accuracy.
• Exceeding expectations in current role.

Please note that as we serve customers across Canada, bilingualism is an asset for this position You may be required to communicate in French and English

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up