Job Description

Operational Support Officer (OSO)

About Zinfra:

Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive to exceed our client’s expectations and make a difference in the communities we serve.

The Zinfra Projects and Infrastructure business is the trusted partner to deliver construction projects in Transmission Lines, Substations (Green and Brown field), Renewable energy storage and Green Gas infrastructure.

About the role: 

We’re hiring a newly created Operational Support Officer (OSO) to provide vital administrative and operational support across the One Distribution business units.

Reporting to the Management Support Officer (MSO), this role supports streamlined, best‑practice ways of working. You’ll work side by side with Business Support Officers (BSOs) and MSOs, and closely with operational managers to ensure effective coordination and consistent support across the function.

The OSO plays an important role in driving continuous improvement, maintaining efficient and aligned ways of working, and supporting shared priorities. This position also serves as a reliable point of support for BSOs and the broader One Distribution team.

The role includes some travel to depots across Victoria, including Bairnsdale, Beaconsfield, Leongatha, Lilydale, Sale, Seymour, Thomastown, Traralgon, Warragul, and Wodonga.

Your responsibilities will include:

• Providing day‑to‑day operational and administrative support to ensure smooth business unit operations.
• Coordinating workflow and task allocation across the BSO team to maintain efficient service delivery.
• Supporting managers and teams by preparing documents, managing data, and maintaining internal systems and records.
• Responding to emerging business needs by reallocating resources to maintain operational continuity.
• Coordinating engagement and communication activities, managing timelines, and liaising with stakeholders for content and approvals.
• Assisting with wellbeing initiatives, organising events, and arranging recognition‑related activities.
• Managing compliance tasks by processing SAP activities, monitoring invoices, and maintaining registers and documentation.
• Building and maintaining strong relationships across operational teams and internal stakeholders to support collaboration.
• Supporting a safe working environment by complying with HSE requirements and participating in safety initiatives.

About you: 

To be selected for interview your profile should demonstrate a strong track record in delivering high quality administrative support, confidently managing competing priorities, and working effectively with diverse stakeholders. You will bring advanced digital capability, excellent organisation, strong communication skills, and proven experience coordinating workflows, documentation, and business support activities in a dynamic operational environment.

Ensure your profile also gives details of:

• Providing high-level administrative and operational support across multiple stakeholders and workstreams.
• Coordinating workflows, schedules, and competing priorities to maintain operational momentum.
• Preparing clear, accurate documentation, reports, presentations, and internal communications.
• Using Microsoft Office 365 and enterprise systems such as SAP to manage tasks, data, and processes.
• Supporting meetings, events, and operational activities, including logistics, materials, and follow up actions.

Recruitment Process:

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check.

Zinfra is a champion of equal opportunity employment and has committed to targets for gender equity and first nations representation in our workforce. We want you to come as you are by promoting an inclusive culture, both within our organisation and throughout the communities we interact with.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with disability, and members of the LGBTIQA+ community.

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of Zinfra's journey to shape the future of the energy and utilities industry.

Notice to Third Parties: Zinfra does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.