Job Description

We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.

Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.

We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.

Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.

We are looking for an Operational Support Engineer.

The Operational Support Engineer – is a hands-on operational role responsible for supporting production, assembly, inspection, repair, and refurbishment activities across Pramac Generac UK.

The role will work across multiple product lines including Battery Energy Storage Systems (BESS), Tower Lights, and Materials Handling Equipment (MHE), ensuring equipment is built, prepared, inspected, and released to the highest quality and safety standards.

The role will also support inventory control and stock accuracy, working closely with Operations, Service, and Logistics teams to ensure efficient throughput, reduced rework, and right-first-time delivery.

Key Responsibilities

Production & Assembly Support

• Support production and assembly activities across applicable product lines.
• Carry out MHE assembly and preparation in line with build specifications and quality standards.
• Assist with production workflow to support on-time delivery and operational efficiency.
• Identify and report build issues, quality concerns, or improvement opportunities.

PDI (Pre-Delivery Inspection)

• Carry out BESS PDI activities in line with technical checklists, safety standards, and commissioning requirements.
• Complete Tower Lights PDI, ensuring units are fully prepared, tested, and ready for customer delivery.
• Accurately complete all PDI documentation and quality records.
• Escalate defects, non-conformances, or technical concerns through the appropriate channels.

Repair & Refurbishment

• Carry out repair and refurbishment work on returned or used equipment, including BESS and Tower Lights.
• Diagnose basic faults and carry out corrective actions within capability and authority.
• Prepare refurbished equipment to agreed quality and safety standards for resale or redeployment.
• Support continuous improvement by feeding back recurring issues or failure trends.

Inventory & Stock Support

• Assist with inventory checks, cycle counts, and stock accuracy activities.
• Support goods-in inspection and reporting of damaged or incorrect items.
• Work with Operations and Parts teams to ensure accurate recording and control of stock movements.
• Help reduce stock discrepancies, write-offs, and operational delays.

Health, Safety & Quality

• Work in full compliance with health, safety, and environmental procedures.
• Maintain a clean, safe, and organised working environment.
• Follow defined quality processes and safe systems of work.
• Report hazards, near misses, and safety concerns promptly.

Key Relationships

• Operations Director
• Operations & Production Team
• Service & Technical Teams
• Parts & Inventory Control
• Logistics & Yard Teams

Skills, Experience & Attributes

Essential

• Practical engineering or mechanical background within industrial, plant, or equipment environments.
• Experience working in production, assembly, PDI, repair, or refurbishment roles.
• Comfortable working across multiple product types and tasks.
• Strong attention to detail with a quality-first mindset.
• Good understanding of workshop safety and operational discipline.

Desirable

• Experience with BESS, Tower Lights, MHE, generators, or similar equipment.
• Electrical or mechanical qualifications or relevant hands-on experience.
• Experience supporting stock control or inventory processes.
• Forklift or plant licences (or willingness to obtain).

Personal Attributes

• Hands-on, practical, and reliable.
• Methodical and quality-focused.
• Positive attitude with a strong work ethic.
• Team player who supports colleagues and wider operational goals.
• Willing to learn and develop technical capability across product lines.

Why This Role Matters

The Operational Support Engineer – plays a vital role in ensuring that equipment leaving the Rugby facility is safe, compliant, and built to the highest standards. By supporting production, inspection, refurbishment, and inventory accuracy, this role underpins operational efficiency, customer satisfaction, and Pramac Generac’s reputation for quality and reliability.

Place of Work:

• - Rugby Head Office – full-time, site based ( occasional travel to customer sites to cover field service team )
  

If you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!