Operational Support Coordinator

About us

We're Transform.

Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run – standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world’s most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk.

We’re all in! That's what gets us out of bed every day. We hope you feel the same.

The Operational Support Coordinator plays an important role within Transform’s Talent, Operations and HR team, helping ensure the smooth and compliant day-to-day running of operational activities across the business.

Working under the direction of the Head of Operational Compliance, the role supports the business in meeting internal, client and legislative obligations through accurate administration, proactive coordination, and effective management of operational data and systems.

The role spans a broad range of activities including workforce compliance, onboarding support, customer reporting, contractor engagement processes, data management, and record keeping. The role requires a high level of attention to detail, discretion, and accountability, particularly when handling sensitive personal, commercial, and compliance-related information.

This is an ideal opportunity for someone who is practically minded, naturally curious, adaptable, and interested in developing their experience across operations, compliance, and business support within a fast-paced consulting environment.

• Support the day-to-day coordination and administration of operational, and compliance activities across the business, including audit admin, team admin support, room bookings etc.

• Ensure employee, contractor, supplier, and client-related records are accurate, complete, maintained securely, and updated within Transform’s systems of record.

• Coordinate activities relating to operations and compliance including right to work checks, security clearances, onboarding documentation, supplier information.

• Support the business in meeting contractual and client obligations through accurate tracking, reporting, and timely operational support.

• Handle sensitive information in accordance with company policies, GDPR and information security standards.

• Maintain high standards of data accuracy and integrity across operational platforms and systems.

• Contribute to maintaining streamlined, practical, and scalable operational processes that support business growth without unnecessary complexity.

• Support the effective use of systems and digital tools across the business, including learning and adoption of new technologies.

Continuous Improvement and Innovation

• Understand how operational processes connect across the wider business and proactively identify opportunities to simplify, improve, or automate routine activities.

• Assist with testing, documenting, and embedding new systems, processes, or operational improvements.

• Adapt positively to changing priorities, customer requirements, and evolving business needs in a growing consulting environment.

Essential
• Experience within an operational, administrative, people, compliance, coordination or business support role.

• Excellent numeracy, literacy and attention to detail. Comfortable handling sensitive and confidential information.

• An aptitude for IT systems, tools, and technologies. Intermediate level Microsoft Office / SharePoint skills.

• Able to self-organise and prioritise own workload.

• Strong communication and interpersonal skills. Ability to work collaboratively with senior colleagues in the business.

• Willing to take the lead on assigned activities, sharing tasks and escalating issues where needed.

• Open to taking on a wide range of tasks across operations, recruitment, HR and finance.

Desirable

• Prior experience in a consulting, professional services or technology firm.

• Knowledge of joiner / mover / leaver processes, contractor onboarding, security clearance and/or data governance and reporting.

• An experienced user of operational systems, workflow tools or systems of record (e.g. ATS, HRIS, PSA platforms).

• An understanding of GDPR and best practice information / data security principles.

· We raise the bar

· We look out for each other

· We embrace our differences

· We shape a changing world

· We’re all in

At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional.

You’ll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines.

We’re all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts.

We’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.

If this sounds like you, please get in touch to discuss in more detail.

Use of AI in CV and Interviews
We value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we ask that you refrain from using AI-assisted tools to generate answers during the application process or within interviews.

We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI-generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!