Job Description

Operational Support Assistant

Application Deadline: 10 November 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

Keoghs Costs Team are seeking an Operational Support Assistant to assist with the internal management of the Costs Teams. Working alongside the Business Unit Director and Team Leader for one of our client specific teams, the Operational Support Assistant will undertake tasks to enable the team to be a highly effective and profitable.

Key Accountabilities

Supporting the Business Unit Director and Team Leader, the role will include:

• Completion of file allocation processes for new and transferred files;
• Collection of internal monthly MI for new instructions and transferred files; settlements achieved; caseload levels; and performance against targets at FE level and business area level;
• Marshalling the internal file transfer process from other business units for files to be handled within the Costs Team and thereafter, collation of data on new instructions and transferred files, providing analysis;
• Undertaking conflict checks on direct instructions;
• Maintaining Sage and Dashboard with holidays requests, absence and allowed deductions;
• New starter set up in Tracker and maintenance of internal distribution lists;
• Use of Power BI and BO Reports to complete internal MI requests;
• Ad hoc requests for support from the Business Unit Director and Team Leader

Working Hours

35 hours per week although part-time may be considered.

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Locations for this role are Birmingham, Bolton or Liverpool offices.

Experience, Skills and Qualifications

• Able to use Excel, Tracker and Business Objects
• Attained at least a Grade C or Grade 4 pass mark in GCSE Maths and English
• Good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise when required
• An ability to maintain attention to detail when dealing with repetitive tasks
• Self-confidence with good literacy and IT skills
• Good team worker with the flexibility to do what is required
• Ability to work effectively within the Keoghs Shared Values framework

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation