Operational Support Analyst – Enable Ground Crew

Luton/Hybrid

Department: Airports & Ground Experience (Enable Ground Crew Product Group)

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Are you ready to keep a major airline moving? As an Operational Support Analyst, you will ensure the stability, usability, and day-to-day performance of frontline airport operational technology and mobile services across our entire airport network.

Working in a supplier-led ecosystem, you will collaborate with Product Managers, Technical Specialists, and Ground Operations teams to ensure frontline systems remain safe, secure, available, and fit for purpose in live operational environments.

Key Accountabilities:

Operational Support & Service Management

·Maintain airport operational systems, mobile apps, devices, and integrations.

·Provide advanced support to manage incidents within agreed service levels.

·Coordinate service recovery with suppliers during major operational disruptions.

·Perform root cause analysis to prevent recurring operational issues.

·Participate in the on-call rota for out-of-hours P1/P2 critical incidents.

Monitoring & Operational Awareness

·Monitor system health dashboards proactively to identify operational risks.

·Track end-to-end workflows between airport systems, handlers, and partners.

·Escalate operational risks or service degradation to appropriate teams.

Product, Change & Integration Support

·Coordinate testing, validation, and operational readiness for product upgrades.

·Verify operational data flows and system interfaces with external partners.

·Support onboarding for new airports, operational sites, devices, and suppliers.

·Assist Product Managers with live-environment change deployments.

Security, Reporting & Governance

·Manage operational access requests and compliance permissions.

·Create service reports, dashboards, and trend analysis for decision-making.

·Use data insights to support supplier performance management.

Stakeholder Coordination & Continuous Improvement

·Build strong relationships with Ground Operations, suppliers, and tech teams.

·Communicate technical information clearly to non-technical stakeholders.

What We Are Looking For

·Industry Knowledge: Deep understanding of airport operational processes, frontline workflows, and turnaround coordination.

·Technical Support: Proven experience in operational product support, system monitoring tools, and device management.

·Problem Solving: Ability to perform incident triage, root cause analysis, and handle high-pressure P1/P2 live operational incidents.

·Supplier Coordination: Experience working with third-party suppliers and external operational partners.

·Communication: Ability to bridge the gap between technical teams and frontline operational users.

·Flexibility: Willingness to participate in an out-of-hours on-call support rota.

Key Competencies

·Ownership & Delivery: Focused on delivering reliable outcomes under operational pressure.

·Customer Value: Prioritises system stability, safety, and passenger experience.

·Innovation & Change: Drives continuous improvement in monitoring and reporting tooling.

Location & Hours of Work

·This full-time role will be based in Luton, operating within a hybrid working model

·Travel across the airport network and operational locations will be required where necessary

·Participation in an out-of-hours on-call rota for critical operational incidents is required as part of this role

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!

What you’ll get in return:

At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.

We offer:

·Competitive base salary

·20% bonus potential.

·25 days holiday, pension scheme, life assurance, and a flexible benefits package.

·Discounted staff travel scheme for friends and family

·Annual credit for discount on easyJet holidays

·‘Work Away’ scheme, allowing you to work abroad for 30 days a year

·Electric vehicle lease salary sacrifice scheme

Location & Hours of Work

We operate a hybrid working policy of 40%-60% of the month spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

Application Process:
Interested candidates should apply through our careers portal.

Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation