Job Description

We’re looking for an Operations Control & Governance Analyst to join our GRC team at MBPS. In this role, you are responsible in managing and governing user access by performing access reviews, controls testing, and remediation to ensure least privilege, SoD, RBAC compliance, and audit readiness. It also involves strong stakeholder engagement, clear risk reporting, CAP management, and applying IAM knowledge with strong communication and critical‑thinking skills to improve governance and controls.

Position Responsibilities:

• Conduct end-to-end walkthroughs with Process and Control Owners to evaluate control effectiveness, ensuring key risks are properly addressed and supported by evidence.

• Identify control gaps and translate findings into actionable Corrective Action Plans (CAPs) that strengthen processes and improve overall control quality.

• Partner closely with frontline managers to perform Business Impact Assessments and help shape practical mitigation strategies for critical operations.

• Work with Canada-based stakeholders to review and validate supporting evidence, helping ensure timely and accurate closure of corrective actions.

• Support access governance activities by reviewing system permissions, SharePoint sites, and ACLs to maintain strong security and compliance standards.

• Keep an eye on transaction patterns and proactively flag unusual activities that may indicate potential fraud risks.

• Build strong working relationships across teams while confidently presenting insights and updates to stakeholders, including senior audiences.

Required Qualifications:

• Bachelor’s degree in business, Finance, or a related field

• 3–5 years of relevant experience in operational risk, controls, audit, or business operations

• Strong understanding of business processes, risks, and control frameworks

• Experience or exposure to operational risk management methodologies is preferred

• Knowledge of Insurance, Group Benefits, Affinity, or Contact Centre operations is an advantage

• Familiarity with Archer (record creation, maintenance, and reporting) is a plus

Preferred Qualifications:

• Strong analytical skills with the ability to identify trends and patterns in large data sets

• Excellent verbal and written communication skills

• Highly organized, with the ability to manage multiple priorities in a fast-paced, multi-stakeholder environment

• Ability to effectively identify, assess, and articulate risks and business impacts

• Strong critical thinking skills, with the confidence to challenge the status quo constructively

• Ability to interpret risk data and formulate sound, data-driven conclusions

• Self-motivated, proactive, and resourceful in overcoming challenges and driving solutions

• Demonstrates curiosity and sound judgment by asking insightful questions and adapting to new information

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid