Job Description

The Canada Operations 1st Line Risk and Controls team is seeking an experienced, highly capable individual to join the team as BC Coordinator, BCM Operational Resilience This role supports Canada Operations by facilitating day‑to‑day execution of the Business Continuity Management (BCM) lifecycle, including hands‑on development, testing, review, and maintenance of Business Impact Analyses (BIAs), Business Continuity Plans (BCPs), and related BCM artifacts. The successful candidate will operate independently with minimal oversight, applying strong practical experience across BIA and BCP development, BCM testing, and lifecycle maintenance.

This role plays a critical part in supporting the execution and adoption of Manulife’s enhanced BCM Standard and OSFI E‑21 Operational Resilience expectations. Success in the role will require strong facilitation, analytical thinking, and communication skills, as well as the ability to translate BCM standards and recovery concepts into practical, executable plans for non‑technical audiences across Canada Segment.

Position Responsibilities:

• Facilitate day‑to‑day BCM activities for assigned Operations processes in support of Business Continuity Plan and Process Owners.

• Develop, review, and update BIAs to accurately reflect process criticality, impacts, dependencies, and recovery requirements.

• Develop, review, and maintain BCPs aligned to BIAs, including documented contingency and recovery strategies, roles, and communications.

• Lead BCM testing activities for assigned processes, including Simulations, Tabletop, Alternate Site, and Notification exercises.

• Plan, coordinate, and facilitate testing execution, including participant readiness, exercise logistics, and completion of required testing objectives.

• Analyze testing results and ensure BCPs are updated to reflect lessons learned, identified gaps, and validated recovery assumptions.

• Maintain complete, accurate, and current BCM artifacts and testing evidence in the GRC system of record, ensuring records remain audit‑ready and retrievable.

• Execute required approval actions for BIAs, BCPs, and testing evidence.

• Provide practical guidance and coaching to Plan and Process Owners on BCM requirements, timelines, and expectations, including adoption of enhanced Manulife BCM Standard requirements.

• Monitor trigger events and coordinate required BIA/BCP updates within prescribed timelines.

• Act as a subject matter resource for BCM processes, tools, and standards.

Required Qualifications:

• Bachelor’s degree in business or equivalent experience, and or industry certification in operational risk or resilience.

• 3–5 years of related experience with strong knowledge of business processes, dependencies, and operational risk concepts.

• Strong analytical and problem‑solving skills, with the ability to interpret complex operational and recovery information.

• Excellent written and verbal communication skills, including facilitation of workshops and exercises, and the ability to tailor messaging to different audiences.

• Strong stakeholder management skills, with the ability to influence without authority and work effectively across multiple teams.

• Proven ability to work independently, manage a portfolio of BCM activities, and prioritize competing deadlines.

• Ability to lead structured activities and exercises, including time‑bound and participant‑dependent testing scenarios.

• Strong documentation discipline, with attention to detail and accuracy in maintaining BCM artifacts and evidence.

• Ability to translate standards and requirements into practical, executable steps for business partners.

• Comfort working with ambiguity and exercising judgement within established policies and governance frameworks

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Hybrid