Job Description

Join us as an Operational Resilience Manager

In this specialist role, you’ll be providing the knowledge, skills and support required for the implementation of the Operational Resilience framework, while supporting policies, processes and governance across the business
We’ll rely on your subject matter expertise on operational resilience concepts and principles, and how they influence the design of business services and their supporting resources
Gain valuable exposure and hone your expertise as you advance your career in this challenging role

What you'll do

As an Operational Resilience Support, you’ll be supporting the partnership with our stakeholders to support the implementation, embedding and improvement of Operational Resilience policies and frameworks.

You’ll be reporting, and where required escalating, identified resilience risks that could impact critical services. You’ll then communicate across the business domain teams, translating operational resilience requirements into business language, and positively influencing outcomes.

You’ll also be:

Working with stakeholders to provide guidance, from an Operational Resilience perspective, on the proposed designs of new or changing products, processes, and IT services, providing feedback and challenge
Collaborating with your team to provide insights into best practice and using analysis, experience, and judgement to provide a view of resilience
Acting as a trusted adviser to establish strong relationships with business and functional leads
Supporting the development of resilience plans and making sure they are, and remain, fit for purpose

The skills you'll need

We’re looking for someone with strong influencing, communication and collaboration skills, and the ability to operate effectively at all levels. You’ll also need a good understanding of financial services, and experience in IT or operational risk management.

In addition to this, you’ll demonstrate:

Good knowledge of key technology services and service delivery and management disciplines
An excellent understanding of operational resilience disciplines and regulatory expectations
Good knowledge of risk management and controls in financial services

Hours

Job Posting Closing Date:

29/06/2026Ways of Working:Hybrid

About NatWest Group

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.

Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.

One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.

We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Industry

Finance & Insurance

Company Size

10,000+ employees

Headquarters

Edinburgh, GB

Year Founded

Unknown

Website

natwestgroup.com

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