Job Description

Operational Resilience Lead
Location
London
Business Area
Product
Ref #
10050032

Description & Requirements

We are seeking an experienced Operational Resilience leader to design and deliver service dependency mapping, scenario testing, and sector response for the organization. You’ll play a central role in shaping and advancing our global operational resilience strategy by building and executing key components that enable us to serve clients through disruption; ultimately, positioning resilience as a competitive differentiator. 
We’ll trust you to:  - Establish and scale service and dependency mapping, identifying product, infrastructure, and third-party interdependencies - Design and implement a firmwide scenario testing framework, covering severe-but-plausible cyber, technology, third-party, and market disruption events - Facilitate the setting of and/or validate tolerances (e.g., impact tolerance, maximum tolerable level of disruption, RTOs, and RPOs) aligned to client and regulatory expectations - Lead cross-functional simulation exercises, including executive-level crisis exercises - Partner with Product, Engineering, Technology, Cyber, Risk, and other stakeholders to embed resilience into product development and operational processes - Coordinate sector response readiness and contribute to industry-wide resilience initiatives - Contribute to meaningful reporting for leadership, governance bodies, and regulators 
You’ll need to have:  - 15+ years of relevant experience with scenario testing, dependency mapping, IT disaster recovery and/or cyber resilience strategies within financial services, enterprise software as a service (SaaS), fintech, or technology industries - Proven experience leading complex, cross-functional programs without direct reporting authority and influence stakeholders including management, clients, and vendors  - Sound judgment and an ability to serve as a strategic partner, suggesting new ideas, accepting, implementing feedback, and advising stakeholders (of all management levels) on best practices - Ability to make decisions on limited information while navigating ambiguity and leveraging both your network and resources to move projects forward - Excellent written and verbal communication skills - Ability to manage multiple priorities under pressure and work with tight timelines 
We'd love to see: - Ability to get up to speed quickly on business priorities, and organizational structure - Strong project management skills: plans, organizes, motivates, and controls resources to achieve project objectives while accounting for constraints - High degree of professionalism, flexibility, autonomy, and customer-focus - Experience working on regulatory projects or programs
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
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