Job Description

Job title: Operational Resilience Assessment Team Manager – Wholesale
Division: Supervision, Policy & Competition
Department: Technology, Resilience & Cyber

• Salary: National (Edinburgh and Leeds) ranging from £74,900 to £100,000 and London from £82,300 to £110,000 (salary offered will be based on skills and experience)

• This role is graded as: Manager - Regulatory

• Your Internal recruitment contact is Katherine Whipps via Katherine.whipps@fca.org.uk

• Your external recruitment contact is Tahir Khan via tahir.khan1@fca.org.uk Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

Sitting within the Specialist Directorate, our Technology, Resilience and Cyber (TRC) department works with financial firms to strengthen the resilience of their systems against cyber threats and operational disruptions - helping protect consumers, safeguard markets and build trust in the technology that powers financial services.

This role manages our Wholesale assessment team of specialist operational resilience professionals, providing expert support to our front-line supervision teams

Role responsibilities

• Lead a team of specialists to strengthen firms’ resilience enabling proactive risk management and safeguarding market stability

• Guide firms in implementing operational resilience standards supporting compliance and building confidence in regulatory alignment

• Shape new FCA approaches and policy initiatives driving innovation and enhancing the UK financial sector’s resilience

• Champion strategic priorities within the TRC Leadership Team fostering collaboration and advancing consumer protection goals

• Coach and empower your team unlocking potential and delivering high-impact outcomes

• Engage with senior leaders across firms on resilience and cyber security building trust and strengthening sector-wide preparedness

• Collaborate with key stakeholders across HM Treasury PRA and National Cyber Security Centre aligning efforts and amplifying systemic resilience

• Provide expert input during live incidents ensuring swift informed responses and minimising disruption to consumers and markets

Skills required

Minimum:

• Proven experience working with financial services or other critical national infrastructure sectors contributing to sector resilience and public trust

• Prior experience leading, managing or mentoring team members to deliver successful outcomes fostering collaboration and empowering growth

• Prior experience of operational resilience regulatory frameworks ideally within financial services

Essential:

• Ability to build strong judgement and analytical skills to make risk-based decisions in a complex and evolving landscape driving confidence in regulatory outcomes

• Communicate with clarity and impact through excellent oral and written skills enabling clear understanding of complex issues for diverse audiences

• Ability to lead and inspire teams or mentor the colleagues to achieve impactful objectives fostering growth and delivering collective success

• Build trusted relationships through exceptional interpersonal skills creating credibility and collaboration with senior stakeholders across firms and government

• Drive progress across competing priorities with strong organisational capability ensuring timely delivery and effective escalation when needed

Benefits:

• 28 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline

• Job advert close: Tuesday 2nd June at 23:59pm

• CV Review/Shortlist: Thursday 4th June

• First Interview: w/c 15th and 22nd June

• Hays Assessment: w/c 29th June

• Second Interview: w/c 13th July

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.