Job Description

Job Title: Operational Quality Manager

Location: Burton

Full Time – Permanent

Shifts: 35h

Competitive Salary with extensive benefits:

• Product allowance – alcoholic & non-alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Generous holiday (inc bank holidays & trading)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the Role

This role leads the end‑to‑end Quality & Food Safety agenda across operations and the wider supply chain, ensuring that all products, processes, and partners meet the highest standards. You will oversee material suppliers, co‑manufacturers, and co‑packers, acting as the key operational guardian of food safety, compliance, and continuous improvement.

You will manage and develop a small team of Quality Specialists, driving performance through clear KPIs, coaching, and project‑based initiatives. A core part of the role is ensuring that quality and food safety requirements are consistently met without negatively impacting operational efficiency, including OEE

Key Accountabilities:

• Lead Quality & Food Safety across operations, suppliers, co‑manufacturers and co‑packers to ensure all standards are consistently met.
• Drive Compliance with food safety legislation and recognised standards including BRC, ISO and internal requirements.
• Manage & Develop a Team of Quality Specialists, supporting KPI delivery and continuous improvement.
• Champion Supplier Quality as the main site interface with Group Supplier Quality, ensuring all COM expectations are achieved.
• Lead RCA & Improvement to eliminate repeat issues, strengthen KPIs and reduce Cost of Poor Quality.
• Own Audits & Governance by conducting internal and supplier audits and ensuring follow‑up actions are completed.
• Support Innovation by providing quality and food safety expertise to NPD and innovation projects.
• Oversee Hygiene & Standards through effective programme management and cross‑functional collaboration.

Experience and Key Attributes required:

• Demonstrate strong leadership with a proven track record in change management and driving quality improvements.
• Live our Growth Culture principles by empowering, supporting and developing your team to deliver KPIs and reach their full potential.
• Communicate with impact across all organisational levels and externally with suppliers, showing strong influence and clarity.
• Build excellent stakeholder relationships and collaborate effectively across functions and sites.
• Apply specialist knowledge in supplier food safety and Quality Management Systems including BRC, ISO 9000, ISO 22000, FSSC 22000, HACCP, TACCP and VACCP.
• Show resilience and proactive challenge when addressing issues, risks and improvement opportunities.
• Manage multiple workstreams using a risk‑based approach to prioritisation and delivery.
• Meet essential qualifications including a Diploma in Brewing or Packaging, a relevant degree or equivalent industry experience, alongside knowledge of ISO 9000, BRC/GFSI, FEMAS, HACCP (Advanced), trained auditor status and Lean Manufacturing principles.

• Current UK Working Rights.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.