Job Description

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Your Main Responsibilities:

• Supports Process Owners and Process Managers in executing and improving defined IT service processes.
• Enables the roles by providing guidance, documentation support, and operational coordination.
• Experience with process‑management frameworks such as ITIL
• Assists in creating ADINS/BPMN process models and ensures consistent process documentation.
• Takes over the Process Manager role for selected processes, including monitoring, maintenance, and continuous process improvement.
• Facilitates alignment between stakeholders and ensures that processes follow agreed standards and governance.

Therefore, a Successful Candidate Would Have:

• Proven experience in process management, ideally including the implementation of processes beyond pure modelling.
• Strong ability to build, structure, and further develop pragmatic and scalable process frameworks.
• Hands-on experience with ADONIS, including modelling and maintaining process documentation.
• Excellent communication skills, able to work effectively with diverse stakeholders.
• Experience in sharing knowledge, including delivering training or onboarding sessions for colleagues.
• Structured and reliable working style with the ability to handle parallel tasks.

Nice to have skills:

• Knowledge of IT Asset & Configuration Management (e.g., lifecycle management, inventory structures, CMDB dependencies).
• Experience in Test Management (e.g., test planning, test coordination, UAT support).
• Experiences to create and maintain processes in ADONIS
• ADONIS
• USU Valuemation is desirable

In case we will agree to start working together, you will find here:

• A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly;
• Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style;
• Professional development opportunities through quality training, constant guidance, and support;
• An attractive compensation package adapted to the market conditions;
• Friendly and cozy work environment.

Of course, your application will be treated confidentially.

If you have question, please contact your Recruiter.