Job Description

Operational Process & Systems Optimization Consultant (Contract)

United Global Technologies (UGT) is seeking a highly experienced Operational Process & Systems Optimization Consultant to conduct a comprehensive operational assessment across the organization. This contractor will evaluate current workflows, systems, communication structures, and operational dependencies across HR, onboarding, recruiting, finance, offshore/onshore coordination, and administrative functions.

The consultant will document current-state operations, identify inefficiencies and redundancies, evaluate existing technology utilization, and develop a future-state operational and automation roadmap designed to improve scalability, accountability, visibility, and operational efficiency.

This is a 3–4 month contract role reporting directly to the COO.

Core Responsibilities

Operational Process Assessment

• Conduct comprehensive discovery sessions with department leaders and staff
• Review and document end-to-end operational workflows
• Map current-state processes across:
• HR
• Recruiting
• Candidate onboarding
• Finance/accounting operations
• Administrative workflows
• Offshore/onshore coordination
• Proposal and delivery support processes
• Identify operational bottlenecks, redundancies, manual dependencies, and communication gaps

Systems & Technology Evaluation

• Assess all operational systems and platforms currently utilized by UGT
• Identify underutilized features, integration gaps, duplicate processes, and inefficiencies
• Evaluate system ownership, data flow, reporting capabilities, and process alignment
• Review opportunities for:
• workflow automation
• API integrations
• dashboarding and reporting
• notification workflows
• approval routing
• operational visibility improvements

Process Documentation & SOP Development

• Develop standardized process maps and workflow documentation
• Create current-state and future-state operational diagrams
• Build SOP recommendations and governance standards
• Document process ownership and accountability structures

Automation & Optimization Strategy

• Recommend operational improvements and automation opportunities
• Prioritize initiatives based on business impact and implementation complexity
• Develop phased recommendations for operational scalability
• Identify opportunities to reduce manual effort and improve consistency across departments

Executive Reporting & Strategic Recommendations

• Provide recurring status updates to executive leadership
• Present findings, risks, and recommendations directly to the COO
• Deliver a final operational assessment and transformation roadmap

Expected Deliverables / Outcomes

At the completion of the engagement, the consultant will provide:

1. Operational Assessment Report

Comprehensive review of current operational structure, workflows, inefficiencies, risks, and dependencies.

2. Current-State Process Maps

Visual documentation of existing workflows across key business functions.

3. Systems & Technology Assessment

Detailed inventory and evaluation of:

• systems currently in use
• system ownership
• process alignment
• utilization gaps
• integration opportunities

4. Future-State Operational Design

Recommendations for optimized workflows, ownership structures, communication standards, and operational scalability.

5. Automation Roadmap

Prioritized roadmap identifying:

• automation opportunities
• integration recommendations
• quick wins
• longer-term operational improvements
• estimated operational impact

6. SOP & Governance Recommendations

Framework for standardization, accountability, and operational consistency.

7. Executive Presentation to COO

Formal presentation summarizing:

• key findings
• operational risks
• inefficiencies
• recommended improvements
• implementation priorities

Ideal Candidate Background

• 7+ years in operations consulting, business process optimization, or operational transformation
• Experience within staffing, professional services, government contracting, or consulting environments preferred
• Strong background in:
• workflow mapping
• process reengineering
• systems optimization
• operational scalability
• automation strategy
• Experience working with offshore/onshore operational models preferred
• Strong executive communication and documentation skills
• Experience evaluating ATS, CRM, HRIS, finance, and operational systems

Reporting Structure

Reports Directly To:

• Chief Operating Officer (COO)

Duration:

• 3–4 Month Contract Engagement

Engagement Type:

• Independent Contractor / Consultant

Work Structure:

• Hybrid or Onsite Preferred for Discovery Sessions and Leadership Meetings

Success Metrics

The engagement will be considered successful if:

• Operational workflows are fully documented
• System utilization gaps are identified
• Automation opportunities are clearly prioritized
• Operational inefficiencies are reduced through actionable recommendations
• Leadership receives a clear roadmap for scalable operational improvement
• SOP and governance recommendations are established for long-term operational consistency