State of Florida

OPERATIONAL PROCEDURE DEVELOPMENT ANALYST 73006067

State of Florida  •  $48k - $60k/yr  •  Tallahassee, FL (Onsite)  •  3 months ago
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Job Description

Requisition No: 870160

Agency: Department of Revenue

Working Title: OPERATIONAL PROCEDURE DEVELOPMENT ANALYST 73006067

Pay Plan: Career Service

Position Number: 73006067

Salary: $47,667.96 - $60,414.60 / annually

Posting Closing Date: 03/05/2026

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Florida Department of Revenue

Child Support Program

Operational Procedure Development Analyst (Operations Review Specialist)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website

This position is an Operations Review Specialist within the Operational Procedures and Training Unit. It is a highly responsible, advanced-level role requiring independent judgment, strong writing, proofreading, and editing skills, and the ability to manage multiple priorities with minimal supervision.

If you enjoy collaborating with others to develop clear, effective procedures and instructional materials that help team members understand child support services and navigate the Program’s systems, this may be the opportunity for you.

Key Responsibilities:

  • Manage multiple projects with competing deadlines and minimal supervision
  • Use common software applications and troubleshoot basic technical issues
  • Create and revise Program procedures using plain language, strong writing, proofreading, and editing skills
  • Develop instructional guides using online knowledge-based editor software
  • Develop and revise Program forms
  • Collaborate and communicate effectively with stakeholders and subject matter experts

MINIMUM REQUIREMENTS:

  • Experience using common application software (MS Word, Teams, Adobe Acrobat)
  • Experience in technical or professional writing, proofreading and editing
  • Experience gathering information from multiple sources and condensing it into clear, concise instructions
  • Experience managing multiple assignments simultaneously

PREFERENCES:

  • A degree in English, communications, journalism, or a related field
  • Experience in Child Support Program operations, including CAMS

SPECIAL NOTES:

  • This position is not telework eligible and requires full-time, onsite attendance at the Capital Circle Office Complex (CCOC) in Tallahassee, Florida. The standard schedule is Monday through Friday, five days per week, and includes a designated lunch period.
  • The applicant selection criteria (ASC) screening tool is administratively approved. Those applicants who have met minimum qualifications and the greatest total points accumulated, via ASC screening, will be selected for interview.
  • A work sample will be required following the interview.

SALARY: $47,667.96 - $60,414.60 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:Rhonda Cox, (850) 617-8015, Rhonda.Cox@floridarevenue.com

SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINALBACKGROUNDCHECKS:You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Malecandidatesbornon or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.

State of Florida

About State of Florida

Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.

Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.

Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.

Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
Unknown
Year Founded
Unknown
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