Job Description

Job Title: Operational Planning Support Coordinator
Job Grade: A12

Salary: From £29,700 DOE and location + Fantastic benefits
Location status: Hybrid (flexible working options available)
Location: Bupa Place, Salford – Willow House, Staines

Permanent/fixed term contract: Permanent
Shift pattern: Full-time 37.5hrs

About the role

We are looking for a proactive and detail-oriented Operational Planning Support Co‑ordinator to join our Operational Planning team. This is a varied and fast-paced role where you will play a key part in supporting the wider Planning function, ensuring critical processes are delivered accurately and within agreed service levels.

Working closely with colleagues across the business, you will help maintain workforce planning systems, support contact centre operations, and identify opportunities to improve processes and performance.

Key Responsibilities

As an Operational Planning Support Co‑ordinator, you will:

• Administer the Workforce Management (WFM) system, supporting joiners, movers and leavers (JML) processes
• Maintain accurate and up-to-date schedules by managing exceptions such as absence, training, and shift changes
• Produce and distribute daily and weekly performance reports
• Identify and escalate any risks, gaps, or issues to the Resource Planning team
• Maintain and update process documentation to ensure accuracy and relevance
• Manage telephony routing documentation, including creation of routing maps across business lines
• Work collaboratively with the wider Operational Planning team, contributing ideas and feedback for continuous improvement

About You

We’re looking for someone who is organised, curious, and confident working with systems and data. You will have a keen eye for detail and a proactive approach to problem-solving.

You will also have:

• Strong communication skills, with the ability to clearly explain changes and updates
• A curious mindset with the ability to quickly learn new systems and technologies
• Critical thinking skills to identify gaps and anticipate potential issues
• The confidence to escalate and suggest improvements where needed

Skills & Experience

Essential / desirable experience includes:

• Experience using a Workforce Management (WFM) system
• Experience working with contact centre technology
• Proficiency in Microsoft Office applications, particularly Excel and Word

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

Bupa Place, Staines - Willow House