
18 Month FTC
As an Operational Performance Manager within our Technology Service and Operations team, you’ll play a critical role in shaping and driving the performance of our managed service partners. Acting as a key link between internal teams and external suppliers, you’ll ensure delivery aligns with our operational goals, contractual commitments and customer expectations.
This is a highly visible role where you’ll lead governance, manage escalations, and drive accountability across complex partner ecosystems. You’ll use data, insight and strong stakeholder relationships to identify improvement opportunities and deliver better service outcomes, all whilst fostering a collaborative one team culture.

We’re Virgin Media O2 and we’re here to upgrade the UK.
Virgin Media O2 combines the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds.
We’re a customer-first organisation that brings a range of connectivity services together in one place with a clear mission: to upgrade the UK.
We are the corporate brand of the 50:50 joint venture between Liberty Global and Telefónica SA, and are one of the UK’s largest businesses.