Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.
Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.
You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.
Your role requires a strong ability to quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential challenges before they arise. Pushing relevant changes internally will also be key.
The ideal candidate will demonstrate exceptional communication and change management skills, with a proven track record of training and supporting key accounts through digital transformation initiatives. This position plays a vital role in Alan's growth strategy.
Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.
All Operational Onboarding Manager work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.
You will thrive if you:
Have a genuine passion for helping others and find joy in solving member challenges
Master French and English at a full working proficiency level (written and spoken)
Navigate technology with confidence and embrace digital tools
Feel at ease connecting with members across all channels - email, visio call, and phone calls
Bring natural empathy and a calm presence to every interaction
Love taking initiative and turning ideas into action
Thrive in collaborative environments where you can both learn and share knowledge
Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! 😉)
For this opportunity, we are aiming to hire within the B0-B1 level range of our salary grid.
ℹ️ Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care team 🇫🇷.
Soft Skills:
Demonstrate strong ownership and autonomy on their missions
Demonstrate growth mindset, challenges positively, learn fast
Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members
Able to embrace change, have collaborative mindset
Good listening skills, empathy and pedagogic skills.
At ease with complex conversation involving multiple teams.
Hard Skills:
Excellent French writing skills.
Excellent problem-solving skills.: able to structure a problem, identify relevant solutions
Good and structured written & oral communication skills in both French and English.
Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously
Experience:
Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication.
Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary
At ease with complex / new topics (experience in complex environments, strong studies…)
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
Fair rewards Generous equity packages complement your base salary, for permanent contracts only.
Flexible Office Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only)
Transport Country-specific commuter benefits.
Learning & Training opportunities A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture
Parental leave Extended parental leave for all new parents, for permanent contracts only.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
Alan is the health partner that insures, prevents, and supports daily.
Founded in 2016 and the first new health insurance player approved in France since 1986, Alan quickly became an essential health partner.
Offering a unique service focused on prevention and physical and mental well-being, Alan uses technology to simplify access to care.
In addition to its insurance offering, Alan provides innovative services like personalized prevention plans, a virtual clinic accessible 7/7, an online optical center, and many ongoing innovations.
These services achieve an exceptional customer satisfaction level (NPS of 68).
More than 710,000 members use Alan across 33,000 companies of all sectors and sizes.
With over 600 employees, Alan operates in France, Spain, Belgium, and Canada.
