We are looking for a motivated and analytical individual to join us in our leakage team as an Operational Leakage Analyst.
The role:
This is a varied and rewarding role within our Customer Delivery Directorate, providing vital support to our field-based operational teams and helping to drive the delivery of our leakage reduction targets.
This role requires someone who can confidently analyse and report on operational performance data, maintain accurate reporting tools, and work collaboratively with a range of internal stakeholders. You will use data from multiple systems to provide insights into the productivity and performance of our logging fleet, technicians, trunk main detection teams, and step testing programme, supporting informed decision-making and continuous improvement.
The ideal candidate will be highly organised, proactive, and comfortable working independently. They will have strong analytical and communication skills, experience working with data and reporting tools, and the ability to build effective working relationships across the business.
What you'll be doing:
Produce, maintain, and analyse Excel and Power BI reports to support operational performance and decision-making.
Use mapping, telemetry, and work management systems to monitor activities and create operational reports.
Work closely with internal stakeholders to understand reporting requirements and deliver actionable insights.
Support the delivery of leakage reduction targets by providing accurate data and performance information.
Coordinate network corrections and repair activities with operational teams and other departments.
Organise and oversee equipment trials and liaise with suppliers to resolve equipment issues.
Identify opportunities to improve processes, reporting, and operational efficiency.
Manage day-to-day priorities independently, escalating issues where appropriate.
What you'll need:
Strong analytical skills with the ability to capture, interpret, and report on complex data.
Experience using Microsoft Excel and other Microsoft Office applications.
Strong written and verbal communication skills.
Ability to build and maintain effective working relationships with a range of stakeholders.
Excellent organisational and time management skills.
Confidence using mobile technology and IT systems.
Ability to work collaboratively as part of a team while managing tasks independently.
What Will Make You Stand Out:
Experience using Power BI, GIS, mapping, or telemetry systems.
Experience in data analysis and reporting.
Understanding of acoustic logging equipment and leakage detection activities.
Previous experience within the water industry.
Competitive salary dependant on skills and experience
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
Our vision is to be the leading community-focused water company.
Water is essential for life so the service we provide is vital for the customers we serve – this is a very special responsibility. We are the largest water-only supplier in the UK, delivering more than 940 million litres of safe, high quality drinking water to our 3.6 million customers each and every day!
In order to do this brilliantly we need really special people on our team. So if you have a passion for achievement, set sky-high personal standards, want to work in a great environment and love delivering great service for customers you should think seriously about joining us.
