Job Description

The Position:

Reporting to the VP Critical Operations ICT System (APAC).

The focus of this role is to be responsible for managing deployment and maintaining the ICT OT infrastructure in Tokyo/Japan.

This will include all aspects of OT systems including BMS/EPMS Applications, Data Centre ICT and Security Applications ensuring system performance, infrastructure, information management and security. ICT related solution designs will be aligned to the long-term strategic goals of the organisation, leveraging cloud services where practical, and keeping pace with changes and trends in technology.

This is an unique opportunity to join STACK Infrastructure at the early stages of the business growth in Japan and APAC, a fast-growing global Hyperscale Data Centre provider and leader. We are an energetic, collaborative and dynamic team offering a tremendous career opportunity in an organisation that values work life balance.

Areas of Responsibility:

• Develop and design technical infrastructure solutions that align with the STACK APAC business and technology objectives.
• Collaborate with business stakeholders to gather and analyse technical requirements and constraints for infrastructure projects.
• Ensure that infrastructure solutions adhere to security and compliance standards, implementing best practices for data protection and regulatory requirements.
• You will be expected to manage internal or external resources) that oversees the installation and configuration of new hardware and software, as well as upgrades and migrations. As this is a very hands-on role, you will be required to implement these as well.
• Implements and maintains security measures, including firewalls, intrusion detection systems, and access controls.
• Ensures that the infrastructure complies with relevant Stack infrastructure regulations and standards.
• Ensure that infrastructure solutions adhere to security and compliance standards, implementing best practices for data protection and regulatory requirements. To consult Stack APAC Cybersecurity SME as required.
• Troubleshooting and resolving complex infrastructure issues, providing support and expertise when needed.
• Managing OT related system alerts. All issues shall be checked and investigated to ensure OT system uptimes. This may require working with external MSPs for more complex issues.
• Recommend and execute improvements and solutions. Provide a clear resource planning and timeline for all OT related improvement projects. List and resource plans shall be fortnightly.
• Managing and following up on Service Desk Tickets (OT related ones only) to ensure smooth operation of infrastructure systems, troubleshooting issues, and providing support to end-users using OT systems.
• Managing on site changes and development of MOP for all OT related matters with the critical operations team and providing updates to the VP-OT during and when the change is completed. This will include documentation and reviewing with VP-OT and other APAC SME for approval.
• This role is a very hands-on approach role, and being an all-rounder is essential.
• Tracking all IT Equipment in the DC space and logging them with the warranty status in
• FreshService CMMS.
• Understanding Warranty support on all maintained assets and renewal budget planning.
• Maintaining tools and critical spare parts where necessary and keeping track within ITSM.
• Provide 24/7 support during rostered on-call shifts for Severity 1/2/3 outages 

Key Details:

Location: Inzai-city Chiba / Tokyo, Japan.

Travel: 10-15%.

Language: Native Japanese; Secondary English (Business Level - Spoken & Written).

Must-have Qualifications / Experience:

• High level technical knowledge and expertise in the management of IT systems.
• Excellent Vendor Management.
• Excellent communication and troubleshooting skills.
• Excellent documentation skills.
• Strong technical background.
• Excellent Azure cloud services knowledge.
• Excellent experience with industry standard ITSM tools.
• Excellent documentational skills.
• Active Directory knowledge.
• Excellent Networking (CISCO / Meraki) knowledge.
• Scripting – PowerShell,
• Microsoft Windows Server Technologies 2016-2022.
• BMS & CCTV understanding.
• Advanced networking skills including working in a multi-site SD-WAN environment.
• Ability to self-motivate and work independently.
• Effective problem solving and decision-making skills.
• Confident and effective communication skills. 

This might be right for you if:

• Minimum 10 years’ experience in ICT
• Technology savvy, with low ego and strong Emotional Intelligence (EQ)
• Experience and knowledge of the following platforms
• VMWare, NetApp, CISCO, Meraki, Palo Alto, API’s
• Have the agility to drive principals of transformation, change and innovation.
• High customer service focus, with a can-do attitude.
• There may be a requirement to work additional hours from time to time.
• Interstate travel may be required.
• Are culturally sensitive and enjoy working with a diverse group of individuals from multiple regions.
• You pay attention to the details – meticulously, and every time. Nothing falls through the cracks on your watch.
• You’re collaborative. You enjoy working with others to solve problems – and people enjoy working with you. You can shift from being a leader to a contributor when needed.

Why STACK:

• We offer a competitive compensation package with strong benefits.
• We have a culture of appreciation and recognition.
• We are passionate about what we do and have fun doing it.
• Be part of the growing business and make an impact.

STACK is an Equal Opportunity Employer. ALL qualified applications will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identify and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by law.