Department: Managing Agency
Employment Type: Permanent
Location: London
Reporting To: Head of Operational Governance
The Operational Governance Senior Analyst will support the design, implementation, and continuous improvement of the organisation's Operational Resilience framework, ensuring compliance with UK regulatory expectations (FCA/PRA) and Lloyd's market requirements, alongside supporting the outsourcing and third-party risk management framework across all critical third parties, in line with SS2/21.
The role will contribute to embedding resilience and robust third-party governance across important business services, third-party dependencies, and operational processes, ensuring the business can prevent, respond to, and recover from disruptions.
Support implementation and ongoing enhancement of the Operational Resilience framework in line with UK regulatory requirements and Lloyd's Principles.
Assist in identifying and maintaining mapping of Important Business Services and key dependencies, including third parties, to ensure accuracy as the business evolves.
Support key activities within the Operational Resilience cycle, including tracking of vulnerabilities / remedial actions and scenario testing across critical business functions.
Maintain documentation and evidence to demonstrate regulatory compliance.
Contribute to regulatory responses (FCA/PRA/Lloyd's) and audit activity.
Maintenance of Operational Resilience framework and supporting documentation, including policies, logs and supporting production of the annual self-assessment.
Support the Operational Resilience Steering Group, including preparation of papers and packs for review.
Assist with onboarding of syndicates including review of target operating model and set up of third-party arrangements.
Support the ongoing management of the outsourcing and third-party risk management framework, covering all critical third parties.
Track and follow up on ongoing monitoring activity – including performance/SLA review, financial and operational resilience checks on providers, and renewal of due diligence.
Experience in operational risk, business continuity, operational resilience, or third-party risk management within insurance or financial services.
Understanding of UK regulatory requirements (FCA/PRA Operational Resilience framework, SS1/21) and outsourcing/third-party risk requirements (SS2/21) would be beneficial.
Experience supporting framework implementation and governance processes.
Experience in process mapping and documentation.
Excellent written and verbal communication skills.
Ability to engage with stakeholders across all levels of the organisation.
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
Strong attention to detail and structured approach
Proactive and self-driven
Collaborative and able to influence stakeholders
Strong organisational and time management skills
Ability to manage multiple priorities in a fast-paced environment
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme and regular sports and social events.
The leading provider of UK support services to the insurance market. From our UK based centres in Cheltenham and London, we provide essential services to businesses operating in the Lloyd’s and companies markets. Our team of qualified insurance and business experts are flexible and responsive, so we can help you make the most of new opportunities and tackle business challenges as they occur.
