Job Description

Location: Bristol, Hybrid

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

You play a key role within our Operational Governance function, supporting CIS in delivering CASS and Consumer Duty compliant processes and outcomes. You’ll develop your expertise by advising business units, shaping improvements, and working across areas such as MI production, policy management, CASS Resolution Pack maintenance, and training collaboration building the skills needed to influence strong governance and regulatory excellence.

A role you will love

You will be responsible for producing and analysing Management Information (MI) relating to Conduct Risk, Consumer Duty, and CASS to support effective oversight and decision-making. Additionally, you will review, update, and maintain CASS and Consumer Duty policies to ensure they remain compliant, current, and fit for purpose. The role also involves maintaining the firm’s CASS Resolution Pack (RP), ensuring its accuracy and completeness, as well as collaborating with the central training team to develop and deliver relevant training content that promotes regulatory awareness and adherence across the business.

Some of your key responsibilities will include:

• Produce high-quality Management Information (MI) for key governance forums, including CASSFORM and the Conduct Risk & Consumer Duty Forum plus various other committees and forums

• Review and implement a process for efficient and robust MI creation using resources available such as AIDevelop, review, and maintain CIS CASS and Conduct Risk policies, ensuring they remain current, robust, and fit for purpose

• Provide ongoing advice and guidance to CIS stakeholders on procedural and regulatory requirements

• Collaborate with the central training team to design and deliver content for e-learning and classroom-based training programmes

• Support the coordination and facilitation of external audit activities

• Maintain and regularly update the CASS Assurance Mapping to reflect current controls and processes

• Conduct monthly reviews of the firm’s CASS Resolution Pack (RP) to ensure accuracy and regulatory compliance

• Oversee and ensure de-migration activities are conducted in a compliant manner, including reviewing notifications and performing desktop due diligence

What you will bring to this role

A strong grounding in FCA regulations, with hands-on knowledge of CASS and Conduct Risk frameworks within financial services. Proven ability to analyse data and produce high-quality MI that supports effective governance and decision-making. Excellent communication and collaboration skills, enabling you to advise stakeholders and deliver impactful training.

And a proactive, detail-oriented approach with the ability to manage priorities and drive continuous regulatory improvement.

Other key requirements

• Advanced user of Microsoft Office applications, with a strong specialisation in PowerPoint, including the creation of high-quality, impactful presentations

• Strong understanding of Financial Conduct Authority (FCA) regulations and frameworks

• Demonstrable knowledge of Client Assets Sourcebook (CASS) and Conduct Compliance

• Solid knowledge of operational processes within the financial services sector

• Comprehensive understanding of UK regulatory requirements and standards

• Proven ability to effectively prioritise tasks and perform under tight deadlines

• Excellent written, communication, and interpersonal skills

• Strong analytical capability with a proactive approach to problem solving

• Ability to collaborate effectively and contribute within a team-oriented environment

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.