DSV Customer Portal Local Management

DSV 客户平台本地管理

• Act as China Superuser for DSV Customer Portal, join global meeting for regular release demo and best practice forum.

作为DSV客户平台本地超级用户，参加全球定期发布版本演示会议及最佳实践论坛。

• Participate User Acceptance Test of new functions to be released in Customer portal QA environment.

参与新功能在测试环境中的用户测试。

• Prepare/Update bilingual user manual and prepare the training video when necessary.

准备或者更新平台使用的双语用户手册，必要时准备培训视频。

• Maintain customer portal master engine files and translation files.

维护客户平台的主数据包括业务分配引擎文档及中文翻译文档。

• Collect customer feedback on suggestions / feature requests and escalate for group development input after local evaluation.

收集客户建议及功能需求等反馈意见，经过本地评估后提交至集团开发清单。

• Support on customer portal promotion activities including online / on site DEMO.

支持客户平台推广活动，包含线上线下演示。

• Sharing user tips and promotion best practice with customer portal local key users in DSV organizations.

在公司内部，与客户平台本地主要用户分享用户使用技巧及推广最佳实践。

Support Training & Implementation of both global and national business process change/innovation related projects.

协助完成集团及全国业务流程变更/创新项目相关的培训及项目实施的支持工作。

• Participate business process / operation process innovation on basis of Group / APAC compliance regulations.

基于集团及亚太区总部的各合规要求，参与相关业务流程优化/创新项目涉及的支持工作。

• Investigate existing business practices, filing process documents and summarize in quantitative results.

对现有业务操作模式进行调研，整理流程文档，总结可量化的结果。

• Analyse differences and similarities of each business process, simplify and visualize the research process.

分析各业务类型的异同，以简明的可视化的方式呈现调研过程。

• Continue to communicate with operation and branch heads, collect and evaluate the difficulties and potential improvement possibilities.

与分公司及操作经理持续沟通，收集并评估业务过程中的难点及潜在的优化可能性。

• Prepare monitoring reports to reflect business result before and after process change / innovation to follow up process optimization results.

准备各类监督报表以呈现业务流程变更/创新前后的业务表现结果，追踪优化成果。

• Prepare business failure case study or newsletter for success story drawing internal attention on continuous improvements.

准备业务失误案例研究或者成功案例新闻，在组织内部增强持续改进意识。

• Any task assigned by the superior.

上级安排的其他任务。