Job Description
About Oxiliry:
Oxiliry is a trusted business process outsourcing partner, providing quality resources and delivering scalable,
efficient, and innovative solutions to empower businesses globally. Committed to excellence, we streamline
operations to drive profitability, foster sustainable growth, and build lasting partnerships for success.
Key Responsibilities:
Process Improvement & Operational Planning
â Review end-to-end processes across teams to identify inefficiencies, gaps, and delays.
â Lead process mapping initiatives and recommend improvements for optimized workflows.
â Align all operational excellence initiatives with organizational goals and priorities.
â Partner with Finance to track cost savings, productivity improvements, and efficiency gains.
Continuous Improvement (Lean & Six Sigma)
â Lead and execute process improvement initiatives using Lean and Six Sigma methodologies.
â Drive resolution of recurring operational issues through structured problem-solving approaches.
â Develop, implement, and maintain Standard Operating Procedures (SOPs).
â Ensure sustainability and consistency of improved processes across teams.
Capability Building & Culture Development
â Train teams on process improvement tools, problem-solving techniques, and best practices.
â Promote a culture of continuous improvement and operational excellence across the organization.
â Support leadership in understanding operational challenges through on-ground engagement.
â Facilitate smooth adoption of new processes and ways of working.
Data Analytics & Performance Management
â Develop dashboards and reports to monitor operational performance and KPIs.
â Analyze data to identify trends, risks, and improvement opportunities.
â Lead root cause analysis sessions to address issues and prevent recurrence.
â Leverage data insights for forecasting, planning, and decision-making.
Job Analysis & Role Optimization
â Conduct job analysis to evaluate roles, responsibilities, and workload distribution.
â Identify gaps, overlaps, and inefficiencies in team structures.
â Recommend improvements in job design, role clarity, and resource allocation.
â Collaborate with HR to align roles with business needs and performance expectations.
Quality, Compliance & Customer Experience
â Gather and analyze customer feedback to enhance service delivery.
â Ensure adherence to quality standards, compliance requirements, and SLAs.
â Address audit findings and implement corrective actions proactively.
â Maintain audit readiness across teams at all times.
Change Management & Transformation
â Lead change initiatives related to process improvements, systems, and tools.
â Ensure effective adoption of new processes across teams.
â Identify and manage resistance to change through proactive stakeholder engagement.
â Communicate changes clearly and ensure alignment across all stakeholders.
â Monitor and reinforce change initiatives to ensure long-term success.
Qualifications (Must Have):
â Bachelor’s or Master’s degree in Engineering, Business, Management, Supply Chain, or a related field (MBA
preferred).
â Lean Six Sigma Green Belt or Black Belt certification (from a recognized body).
â 7+ years of experience in process improvement, preferably in IT, BPO, or professional services.
â Strong experience in process mapping, reengineering, and large-scale operational improvements.
â Proficiency in statistical tools, ERP systems, and project management tools.
â Strong understanding of service delivery models, SLAs, and client-driven operations.
Qualifications (Preferred):
â Experience in transformation or enterprise-level operational excellence programs.
â Exposure to digital transformation, automation, or analytics-driven operations.
â Experience working in global or multi-client environments.
Soft Skills:
â Strong analytical and problem-solving mindset
â Excellent stakeholder management and communication skills
â Strategic thinking with a hands-on execution approach
â Strong project and change management capabilities
â Ability to challenge the status quo constructively
â High adaptability and resilience in dynamic environments
