About SAMY
SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.
Mision
As an Operational Manager your responsibility will be to review and optimize processes by implementing innovative strategies to improve efficiency for one of our most important clients LÓREAL. Acting as the main point of contact for the booking team and other internal teams, this role will centralize knowledge, implement innovative strategies, and explore new KPIs and methodologies to ensure operational excellence. The manager will play a critical role in integrating new work methods, fostering collaboration, and advancing innovation in influencer marketing.
Job functions
Process Optimization & Innovation:
Ensuring team adherence to established workflows and standard operating procedures
Analyze and map current workflows, identifying areas for improvement and implementing strategies to enhance efficiency.
Drive continuous improvement projects and lead the adoption of performance-based remuneration models for influencers.
Explore and integrate new types of creators, platforms, and content into processes.
Data Analysis & Metrics Development:
Collect, analyze, and interpret operational data to identify trends and opportunities for innovation.
Develop and maintain detailed documentation and establish new performance metrics (KPIs).
Collaboration & Leadership:
Work closely with the Advocacy team and other internal departments.
Facilitate effective integration across teams, ensuring seamless collaboration with our agency and the client.
Collaborate with the CDMO team and external partners like Traackr to implement innovation projects that increase share of voice and influence.
Team Training & Development:
Train staff in new methodologies and processes, fostering a culture of operational excellence
Oversee multidisciplinary teams to ensure alignment with business goals and customer satisfaction.
Skills
6-8 years of experience in large account management and multidisciplinary team management.
Proven experience in optimizing workflows and implementing innovative methodologies.
High adaptability and strong analytical skills.
Ability to detect and capitalize on opportunities for improvement.
Customer-focused with a commitment to satisfaction and innovation.
Exceptional team management, leadership, and organizational skills.
Languages: Native Romanian, English full working proficiency (verbal and written)
Cultural Fit
If you are kind, collaborative and driven by excellence, you will thrive here. We work without silos or egos, we give sharp feedback, and we execute with precision towards shared goals. If you take ownership of your decisions, your performance and your results, this is your place.
SAMY leads the evolution of brand communication. We build brand relevance in a social universe by integrating intelligence, creativity, and technology.
To the modern consumer, social isn’t a series of platforms - it’s a single, living ecosystem. Stories, posts, reels, and influencer content blur into one seamless experience. Audiences move fluidly through this dynamic world, and our intelligence spans the entire system, helping brands act with true intention where it matters most. With culturally in-step creativity, we fuel meaningful ideas that are always on, always relevant, and always evolving.
Our 1000+ strong, social-native team is connected across 20 offices and active in 55 markets. Clients like L’Oréal, who place social and influencer at the heart of their strategy, have grown alongside SAMY from day one. Others, like The North Face, Diageo, Microsoft and Samsung, joined us along the way and have since become valued brand partners.
We make audiences understandable. We make brands social. We make messages unskippable. We make products buyable. We make technology powerful.
This is how we make brands matter.
