Job Description

OVERALL PURPOSE:

• The primary function of this position is to provide overall leadership for Quality and OE
• To drive the Strategic Quality Plan at the operational level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the OE practices

KEY RESPONSIBILITIES:

• Deploy quality plan at the operational level in conjunction with the Operational Excellence group to provide overall quality leadership to the site.
• Transform the organization from focused on conventional detection and containment to focused on best-in-class prevention.
• Guide, direct, maintain and monitor all activities associated with the successful application Operational Excellence
• Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.
• Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.
• Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
• Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.
• Ability to motivate, counsel, and constructively deal with people

TO QUALIFY:

• Bachelor's degree in any field
• 15+ yrs of overall industry experience
• 10+ years Managerial experience
• 9+ years of experience in quality assurance
• Master Black Belt (MBB) certified obtained in the BPO/Shared Service industry
• Broad financial knowledge for budgeting, profit plan obtainment etc
• Knowledge of lean concepts and process
• Strong communication and presentation skills
• Strong ability to influence
• Ability to think and drive strategic initiatives across a large span of operations
• Having had a stint in running large operations is preferred
• Needs to have worked in BPO – Operational Excellence (or similar) functions/operations