Job Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Longbridge Financial is seeking a highly motivated and results-driven Operational Excellence Analyst to support the company through process optimization, system enablement, and data-driven decision making.

In this role, you will directly impact business operations by designing, improving, and scaling critical processes and systems that support production, compliance, and growth. You will serve as a cross-functional partner, ensuring operational efficiency and alignment across the business.

This position is ideal for a strategic thinker who thrives in a fast-paced environment and is passionate about transforming complex processes into scalable, efficient, and measurable outcomes.

Key Responsibilities:

Process Optimization & Execution

• Analyze, design, and continuously improve operational processes to enhance efficiency, scalability, and effectiveness
• Identify process gaps, risks, and inefficiencies and drive remediation initiatives
• Establish and monitor KPIs and SLAs to ensure performance meets business objectives

Systems & Technology Enablement

• Partner with technology teams to support system implementations, enhancements, integrations and deployments.
• Administer and optimize key mortgage operational systems
• Ensure systems are aligned with evolving business needs and regulatory requirements

Data & Business Analytics

• Analyze business, system, and operational data to generate insights and support decision-making
• Translate data into actionable recommendations that drive productivity, quality, and performance

Cross-Functional & Vendor Collaboration

• Act as a liaison across various internal departments and external vendors and partners
• Support vendor selection, onboarding, and implementation activities
• Ensure alignment across stakeholders during process and system changes

Operational Governance

• Assist in documenting processes, procedures, and system configurations
• Contribute to audit readiness, risk mitigation, and regulatory compliance

Qualifications

• Bachelor’s degree preferred
• 2+ years of experience in financial services, mortgage operations, or a related environment
• Strong analytical and quantitative skills with proficiency in data analysis and interpretation
• Understanding of operational processes, system workflows, and structured process improvement methodologies

Core Competencies

• Process Design & Optimization: Strong ability to break down and improve complex workflows
• Analytical Thinking: Data-driven approach to problem-solving and decision-making
• Systems Orientation: Comfortable working across multiple platforms and tools
• Execution Discipline: Ability to manage initiatives from concept through implementation
• Collaboration & Communication: Effective at building partnerships across technical and business teams
• Attention to Detail: High level of accuracy in managing complex processes and systems

Reporting Structure

This role reports to the Operational Excellence Manager.

Why This Role Matters

This role is critical to enabling scalable growth, operational efficiency, and system reliability across Longbridge Financial’s mortgage operations. Success in this position will directly contribute to improved production outcomes, reduced operational risk, and enhanced organizational performance.

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an non exempt role
• Target base salary range is 65 - 70K which is based on various factors including skills and work experience.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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