Job Description
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 750 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.
What you’ll do:
The OPEX Analyst for Electrical EMEA Customer Experience will work with cross-functional teams to ensure the scalability, reusability and adoption of developed solutions across the Electrical Sector EMEA, driving better decision-making and execution of tactics to improve how our customers do business with Eaton. The incumbent will also support efffective deployment of ISO9001 based Eaton Quality Management System and Operation Excellence for ES EMEA Customer Experience regional organization.
Eaton Quality Management System (EQMS):
- Support effective deployment of EQMS for Electrical EMEA Customer Experience (CXP) function
- Coordinate Audit Plan for CXP, including conducting audits per plan, audit reporting and follow ups for timely closure of audit actions
- Coordinate CXP Document Management system
- Support operational excellence tasks, including training and communication (as needed).
Project Management:
- Support the execution of survey programs (current & new) for Customer Support, Technical Support, Field Services, Relational Surveys and Strategic Account Reviews.
- Collaborate with stakeholders (Sales & Marketing, BI, Divisions, regional functions)
- Support creation and maintenance of project documentation / SharePoint pages.
- Identify opportunities for improvement and participate in improvement initiatives.
Qualifications:
- Bachelor's Degree in Computer Science, Engineering, Information Systems, Business Administration, or similar
- Preferably minimum 3 year of experience in project management, operational excellence, quality, continuous improvement.
Skills:
- Demonstrated understanding of ISO9001 Quality management system, lean, CI and problem solving principles and practices.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data analysis and reporting.
- Familiar with ISO 9001 Quality Management System Standard and requirements and Problem Solving techniques like Ishikawa Diagram, 5 Why Analysis, etc.
- Proficient in creative problem solving and management of priorities.
- Strong analytical skills and attention to detail.
- Demonstrated ability to take ownership of assignments, projects & see them through resolution.
- Excellent communication and influencing skills, both verbal and written, to effectively collaborate with team members and stakeholders.
- Strong teamwork and interpersonal skills to contribute effectively in a collaborative setting.
- Adaptability and willingness to embrace change in a dynamic work environment.
What we can offer to you:
- Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
- Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
- Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
- Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
- Dog-Friendly: Bring your furry friend to work in our dog-friendly office
- Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
- Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
- Social Responsibility: Join a socially responsible organization committed to making a positive impact
- Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
