Job Description

Your future starts here

You join the Second and Third Offerings team, a dynamic group managing a portfolio of B2C brands marketed under names other than “Swisscom.” Working at the core of service quality and innovation, you will help ensure reliable operations, improve user experience, and collaborate with cross-functional teams in a fast-paced, technology-driven environment.

Within this team, you are responsible for Level 3 tickets. Your duties include:

• Analyzing and resolving tickets
• Identifying root causes and implementing corrective actions related to these tickets
• Acting as the interface between support teams and application managers
• Overseeing business processes within the applications
• Testing routers and TV set-top boxes during software or hardware updates

Your skills

• HES degree or equivalent professional experience
• Knowledge of technologies related to fixed internet access (ADSL, FTTH, WiFi, VoIP, IPTV, etc.)
• Strong analytical mindset with the ability to diagnose and solve problems
• Customer-oriented with a team-player attitude
• Flexible, reliable, and autonomous working style, with strong communication skills
• Very good command of German or French, good command of English; knowledge of Italian is an advantage

With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits

Is it a match? Apply now.

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Any questions?

Here you'll find answers to the most important and frequently asked questions.

To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.

Contact person

Elliot DucrestHR Talent Attraction & Sourcing Specialist II+41 (58) 2216551

Your homebase

Swisscom (Schweiz) AGRue Louis-d'Affry 6, 1700 Fribourg