Job Description

About the job

The Operational Efficiency Manager (OEM) sits close to service delivery within Infrastructure & Information Security (IF-IS), supporting Heads of Infrastructure, Service Owners, and Profit Centre Owners across the Europe 1 region, with a particular focus on Central Europe (CE).

A key part of the role involves steering financial performance at service level, working hands-on in SAP, and supporting Finance teams with forecasting, pricing, and related commercial activities. The OEM acts as the interface and translator between Finance and Business/Service Managers, ensuring that commercial requirements are understood on both sides and translated into consistent, well-informed decisions. This calls for strong commercial and financial acumen, as well as an ability to move comfortably between financial, operational, and managerial perspectives.

Beyond this, the OEM helps define, steer, and deliver regional efficiency measures (e.g., AI Ambition) and ensures that the efficiency targets tied to these initiatives are actually achieved by tracking progress, flagging variances, and coordinating dependencies across services. The role also supports the development of business cases and builds financial literacy among the Head of Infrastructure teams.

The working style is characterised by independent task management with minimal supervision, a proactive approach with strong attention to detail, and the ability to engage effectively with a variety of senior stakeholders – embedded in a supportive team that shares knowledge and helps each other along the way.

What you do

• Act as the interface and translator between Finance and Business/Service Managers, ensuring commercial requirements are understood on both sides and reflected in decisions
• Support Heads of Infrastructure, Service Owners, and Profit Centre Owners in defining, steering, and delivering efficiency measures (e.g., AI Ambition), including related financial calculations, tools, and processes
• Track progress against efficiency targets, flag variances, and coordinate dependencies across services to keep delivery on course
• Build financial literacy among Heads of Infrastructure teams, enabling consistent, well-informed decisions and supporting the development of business cases where needed
• Support Finance teams on service-level commercial topics such as forecasting and pricing, thereby contributing a consistent customer perspective on service financials
• Analyse the financial effects and dependencies among cost elements such as FTEs, service providers, internal service charging, effects of transformation measures, etc.
• Prepare financial analyses, reports, and dashboards (e.g., SAP, Excel, PowerPoint, Power BI) for Senior Management and other stakeholders on a regular and ad-hoc basis

What you bring

• A university degree in finance or a related field, with at least 5 years' relevant experience in finance or controlling – ideally including experience in a Commercial Service Manager or Finance Business Partner role
• Hands-on experience with SAP (FI/CO, MM, and related modules), for example working with profit centre reports, purchase orders, or financial closing and planning activities; familiarity with SAC is a plus
• Strong analytical and problem-solving skills, with the ability to interpret complex financial data, cut through the noise, follow up on open issues, and push them through to resolution
• Excellent written and verbal communication skills in English, with the ability to distil complex financial information into clear, focused messages for senior leadership and other stakeholders
• Understanding of the financial cycle across both IT run and change (project) activities – from planning and pricing through forecasting and deviation analysis to billing · Independent, proactive, and reliable working style, with the ability to manage multiple initiatives and cross-functional dependencies under pressure and to deadlines
• Ability to work effectively in virtual, international teams, and to handle sensitive or confidential information with discretion
• Basic knowledge of AI technologies, principles and their practical use.

You have

• Bachelor's degree in accounting, finance, economics, or related area
• Relevant work experience in multinational companies e.g. in finance, controlling, accounting, PMO, etc
• Ability to carry out tasks independently in non-standardized (ever-changing) work situations
• Basic understanding of (IT) service management and (IT) service organizations
• Excellent problem-solving and analytical skills
• Independent, pro-active, accurate and reliable working style
• Ability to deliver high quality results while working under pressure and meeting deadlines
• Ability to work in virtual, international teams
• Quick perception and willingness to learn
• Effective written and verbal communication skills
• Ability to manage and prioritize tasks and time efficiently
• Ability to manage sensitive and sometimes confidential information

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

107378 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.