Job Description

We're looking for Operational Delivery Agent to join the team at our Head Office in Wallasey. Our total package is worth upto £30,842.04 depending on experience.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Starting Salary - £27,101.46 dependent on experience.
• Annual Bonus – approx. £2000 - £2500
• 5.5% Pension Contribution

Working Hours

Full Time – 37.5hrs per week

There is open positions across the below shifts:

• Monday-Friday (9:00-17:00) - 37.5hrs per week
• Monday - Friday (12:00-20:00) - 37.5hrs per week
• Wednesday-Sunday (9:00-17:00) - 37.5hrs per week
• Part Time Hours

Leave

• 22 Days Annual Leave + 8 Bank Holidays
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

• Working within the Operational Delivery Team involves full training across all services within the operation.
• You will play a pivotal role in ensuring our day-to-day operations run as smoothly and as efficiently as possible.
• Each day may look different, depending on the demands of the operation, as the Team is reactive to resource shortfalls, surges in demand and unplanned operational changes.
• Working across multiple different teams within the business, developing knowledge and being a point of contact for the operation for queries across all services.

What might you do each day:

• Work flexibly across multiple teams, prioritising based on operational demand.
• Review engineer site data and produce clear technical reports.
• Make technical decisions in line with insurer policy requirements.
• Support engineers on site, managing any scope changes or issues as they arise.
• Handle inbound calls from engineers, clients and customers across all teams.
• Carry out open reviews of claims to maintain accuracy and efficiency across the operation.
• Act as a go-to point of contact for colleagues needing guidance or support.

What skills are we looking for?

• Ability to adapt quickly to the changing demands of a fast-paced operational environment.
• Strong decision-making skills, with the ability to think clearly and act decisively under pressure.
• Resilience and flexibility when plans change at short notice.
• A passion for customer care and an empathetic approach.
• Strong teamwork attributes and a desire to help colleagues.
• A proactive, can-do attitude, with a genuine enjoyment of varied, fast-moving work.

You'll be a great fit for Auger if:

• You are confident in finding solutions and overcoming unforeseen challenges.
• You take pride in the high standard of your work.
• You are enthusiastic, self-motivated and like to take ownership.
• You are looking for a stable place to build a long-term career.
• You have a clear DBS.

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information, please visit our website;

www.auger.co.uk