Job Description

Operational Administrator

Hours: 7:00am to 3:00pm

A quick look at the role

We're looking for a highly organised and proactive Operational Administrator to join our busy operations team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation, and takes pride in delivering excellent customer service and administrative support.

As an Operational Administrator, you'll play a vital role in ensuring the smooth day-to-day running of our operations. You'll work closely with colleagues, clients, and stakeholders, supporting business activities through effective administration, accurate reporting, and excellent communication.

Your core responsibilities

• Producing accurate client reports and operational documentation.
• Managing high volumes of telephone calls and emails professionally and efficiently.
• Using our operational systems, including Whitespace, to update records, manage round changes, and support daily operations.
• Creating and maintaining Excel spreadsheets and operational reports.
• Acting as a key point of contact for external clients, including private landlords, responding to enquiries and managing account administration.
• Supporting senior managers with administrative tasks and information requests.
• Attending client meetings, taking accurate minutes, and distributing meeting notes.
• Preparing business correspondence including letters, forms, reports, and other documentation.
• Maintaining accurate records while handling confidential information appropriately.
• Learning and using the Intelligent Vehicle Monitoring System (IVMS) to support operational activities.
• Providing general administrative support across the wider operations team.

Our essential requirements

• Highly organised with excellent time management skills.
• An effective communicator with outstanding written and verbal communication abilities.
• Experienced in a busy administrative or office support role.
• Confident using Microsoft Office, particularly Excel, Outlook, and Word.
• Accurate, detail-oriented, and able to work to tight deadlines.
• Professional, approachable, and confident dealing with customers and colleagues.
• Able to prioritise competing workloads and work both independently and as part of a team.
• A proactive problem solver who enjoys improving processes and finding solutions.

It would be great if you also have

• Experience using Whitespace or similar workforce management software.
• Experience using Intelligent Vehicle Monitoring Systems (IVMS) or similar vehicle tracking software.
• Experience producing management reports and analysing operational data.
• Previous experience working with external clients or managing customer accounts.

Biffa - Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.