Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

CTRG Holdings | Multi-Unit QSR Management Company (23+ Locations)
📍 Austin, TX | Full-Time

CTRG Holdings is a growing restaurant management company overseeing 23+ quick-service restaurant locations. We are seeking a highly organized and dependable Operational Admin to support day-to-day restaurant operations, leadership initiatives, and administrative functions across multiple locations.This is a fast-paced, hands-on role for someone who thrives on multitasking, solving problems quickly, and keeping operations running smoothly behind the scenes. You’ll work closely with leadership and store teams to help maintain organization, communication, and operational efficiency across the company.
Key Responsibilities
Office & Supply Management

• Place and manage orders through Amazon, Instacart, and other vendors for office and operational needs
• Monitor inventory levels and proactively reorder supplies
• Coordinate deliveries to office and store locations as needed

Restaurant Operations Support

• Assist with third-party delivery platform management, including updating settings and promotions
• Help maintain store hours, menus, and operational details across various platforms
• Support urgent operational requests from stores and leadership teams
• Assist with tracking operational initiatives and ensuring follow-through on action items
• Help coordinate communication between leadership and store teams

Reporting & Administrative Assistance

• Assist with spreadsheets, reports, data entry, and operational tracking
• Maintain organized records and documentation
• Support leadership with project coordination and administrative tasks
• Prepare reports, summaries, and internal communications as needed
• Help organize meetings, agendas, and follow-up items

Multi-Location Support

• Assist leadership in supporting 23+ restaurant locations
• Help ensure operational standards and procedures are communicated effectively
• Track store requests and help prioritize follow-up needs
• Support special projects and company growth initiatives

Qualifications

• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication skills via phone, email, and text
• Self-motivated and able to work independently
• Strong problem-solving skills and sense of urgency
• Positive attitude and willingness to jump in wherever needed
• Ability to handle confidential and sensitive information professionally

Preferred Experience

• Experience in office administration or operations support
• Experience in restaurant, retail, hospitality, or multi-location environments preferred
• Proficiency in Microsoft Office, Google Sheets, and Excel
• Experience with online ordering platforms, vendor management, or operational systems is a plus
• Strong comfort level with technology and learning new systems quickly

Why Join Us?CTRG Holdings is growing quickly, and this role offers the opportunity to work directly with leadership while making a meaningful impact across a rapidly expanding organization. If you are highly organized, proactive, and enjoy variety in your day-to-day work, we’d love to hear from you.
Compensation: $20.00 - $25.00 per hour

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.