Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Support critical healthcare operations by performing transaction-based work associated with U.S. healthcare revenue cycle management (RCM) processes. This role is responsible for completing assigned operational tasks accurately, maintaining required documentation, and contributing to service quality and process improvement efforts. The position is based in Chennai, India This role is part of the Operations team

Team summary:
The Operations team is accountable for critical workflow execution across athenahealth services and platforms. The team supports important initiatives within athenaClinicals and athenaCollector by working closely with customers and internal stakeholders. Team members use knowledge of the athenanet platform and healthcare operations processes to help improve service delivery, support workflow accuracy, and contribute to operational effectiveness.

This team plays an important role in maintaining consistency, quality, and efficiency across healthcare-related operational processes. The work requires close attention to process requirements, accurate task execution, and collaboration with team members and partners to support business goals and customer needs.

Essential Job Responsibilities:

• Perform assigned tasks and related responsibilities within specified healthcare RCM processes.
• Complete work in accordance with standard operating procedures and defined quality requirements.
• Maintain logs, records, and documentation related to completed tasks and workflow activities.
• Support continuous improvement efforts to enhance service quality, process consistency, and operational efficiency.
• Contribute to team goals through accurate execution of assigned work and effective collaboration with stakeholders.
• Identify issues in assigned workflows and escalate or address them according to established procedures.
• Follow process guidelines, compliance requirements, and documentation standards relevant to operational work.
• Use AI tools, where appropriate, to improve productivity in operational work such as organizing information, summarizing process updates, identifying patterns in recurring issues, and learning new workflows, while reviewing outputs for accuracy, confidentiality, and relevance.
• Work in rotational night shifts based on business and process requirements.

Additional Job Responsibilities:

• Assist in updating process documentation when workflow changes are introduced.
• Participate in team discussions focused on quality, productivity, and service improvements.
• Support knowledge-sharing activities related to process updates and operational practices.
• Collaborate with internal stakeholders to help resolve task-related issues.
• Contribute to maintaining process consistency across recurring operational activities.
• Help identify opportunities to reduce rework and improve task efficiency.

Expected Education & Experience:

• Bachelor’s degree in any discipline is preferred.
• 2+ years of professional experience in the clinical domain or related healthcare operations environment.
• Experience working on healthcare operational processes, preferably in U.S. healthcare RCM
• Ability to follow standard operating procedures and complete work accurately within defined timelines.
• Experience maintaining records, logs, and process-related documentation.
• Ability to identify issues, support resolution, and contribute to process improvement efforts.
• Ability to work in rotational night shifts based on business requirements.

About athenahealth:
athenahealth works to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. This role is based in Chennai, India athenahealth’s global headquarters is in Watertown, Massachusetts, and the company also has offices in Bengaluru and Pune in India.

athenahealth values collaboration, accountability, and the contributions of employees, clients, and partners. Teams work together to support meaningful outcomes across the healthcare ecosystem while maintaining a workplace grounded in respect, inclusion, and shared success

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented   employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative   workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,  full-time. With consistent communication and digital collaboration tools, athenahealth  enables  employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity