Ninja Van

Operation Support, Last Mile

Ninja Van  •  Shah Alam, MY (Onsite)  •  5 months ago
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Job Description

Return Pickup (RPU)

  • Ensure reporting and monitoring comply with RPU objectives.
  • Ensure all return pickup comply to the SOP

FSR (Fantastic Service Recovery)

  • Make sure all FSR cases settle within the timeline according to the target set

POD/POP deductions

  • Provide report deductions and coordinate justifications with relevant stakeholders.

Others

  • Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
  • Participate in quality, safety and GDPMD related programs such as training, campaign and others.
  • Working closely with station staff and all other stakeholders.
  • Assist in all other tasks given by the superior.
  • Provide support to other administrative functions within the department as required.

Job Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
  • Required language(s): Bahasa Malaysia, English.
  • Proficient in Microsoft Word/Excel.
  • Any prior working experience will be greatly advantageous
  • Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role. 
Ninja Van

About Ninja Van

Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group.

Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily.

A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics.

To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better.

As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.

Industry
Transportation & Logistics
Company Size
5,001-10,000 employees
Headquarters
Queenstown, SG
Year Founded
2014
Website
ninjavan.co
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