Job Description

• Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
• Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
• Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Report to VP of Insurance to deliver action items for further improvements

Qualifications

• At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
• Attention to details, critical mindset and self driven to get things done
• Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
• Ability to multitask and deliver initiatives in a fast-paced environment
• Strong verbal and written communication skill
• Able to collaborate effectively with multiple stakeholders
• Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
• Nice to have:
  •  Working experience in managing large scale operation projects in fintech / same industry
  • Working experience as a business consultant in related field in Insurance / Banking / Financial industry
  • Experience in managing and executing on complex projects with multiple stakeholders
  • Industrial engineering degree or similar
  • Experience in using SQL / similar language