About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
- Manage daily hotel supply-side operations, ensuring core KPIs are achieved.
- Analyze regional market data, identify business issues and opportunities, propose solutions, and drive execution independently.
- Localize operational plans from central operations for SEA markets, providing timely feedback and insights on outcomes.
- Lead or participate in cross-functional projects, such as supply quality improvement, partner enablement, and process optimization, ensuring end-to-end delivery.
- Collaborate effectively with central operations, product, and business development teams; serve as an independent operations-side point of contact.
- Translate regional operational insights into actionable recommendations for product optimization and strategic initiatives.
- Build and continuously improve SOPs and workflows tailored to the SEA market to enhance operational efficiency and standardization.
- Prepare for future Site Leader responsibilities by developing site-level management thinking, stakeholder influence, and cross-team coordination.
- Demonstrate the ability to independently lead complex operational initiatives without direct team support.
- Proactively identify and resolve operational bottlenecks, system gaps, or partner challenges.
What you'll Need to Succeed
- Bachelor’s degree or above; hospitality, tourism, business, or related field preferred.
- 3+ years of operations experience in OTA, hotel group, or online travel platforms.
- Experience driving cross-functional projects or operational initiatives; people management experience optional but a plus.
- Strong ownership and commitment to task closure.
- Adaptable to multicultural and fast-changing environments.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click
the link to learn more about What makes Trip.com Group a leading global travel service provider?
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the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
