Job Description

I. ROLE

The Operations Program Coordinator (OPC) supports the execution of customer programs by coordinating daily operational activities required to achieve On-Time Delivery (OTD), customer commitments and operational performance objectives.

The OPC acts as the operational liaison between Program Delivery, Production, Planning, Supply Chain, Quality and Engineering, ensuring timely communication, issue follow-up and execution of recovery actions.

This role supports the Program Delivery Manager in maintaining execution visibility across assigned programs while developing the operational, analytical and customer-facing competencies required for future leadership opportunities.

II. KEY RESPONSIBILITIES

PROGRAM EXECUTION SUPPORT

• Support the execution of assigned customer programs from demand through shipment.
• Monitor operational progress against customer commitments.
• Coordinate follow-up actions with cross-functional teams.
• Track open actions and ensure timely closure.
• Support Program Delivery Manager in preparing customer and internal operational reviews.

DELIVERY COORDINATION

• Monitor On-Time Delivery (OTD) performance for assigned programs.
• Analyze backlog, past due orders and shipment priorities.
• Support delivery recovery plans.
• Coordinate execution activities across Planning, Production, Supply Chain and Logistics.
• Escalate operational risks impacting customer deliveries.

CROSS-FUNCTIONAL COORDINATION

• Coordinate operational meetings involving Production, Planning, Supply Chain, Quality and Engineering.
• Follow up action items from operational reviews.
• Ensure alignment between customer priorities and operational execution.
• Support execution of Engineering Changes affecting deliveries.

CUSTOMER SUPPORT

• Support customer communications related to delivery status and operational updates.
• Prepare operational reports for customer meetings.
• Assist with customer demand reviews and purchase order reconciliation.
• Support negotiations related to delivery dates under the guidance of the Program Delivery Manager.

REPORTING & ANALYTICS

• Maintain operational dashboards and KPI reports.
• Monitor:
  • On-Time Delivery
  • Past Due Orders
  • Backlog
  • Customer Demand
  • Recovery Actions
• Support executive reporting activities.

CONTINUOUS IMPROVEMENT

• Participate in root cause investigations related to delivery performance.
• Support A3, 8D and corrective action activities.
• Identify opportunities to improve operational processes.
• Promote Lean and continuous improvement initiatives.

LEVEL PROGRESSION

Level I – Operations Program Coordinator

• Supports daily operational execution.
• Coordinates cross-functional activities.
• Develops understanding of aerospace program execution.

Level II – Senior Operations Program Coordinator

• Coordinates multiple programs.
• Supports customer operational reviews.
• Coaches junior coordinators.
• Leads small improvement initiatives.

Level III – Lead Operations Program Coordinator

• Coordinates complex programs.
• Supports onboarding and mentoring.
• Acts as deputy for the Program Delivery Manager when required.
• Leads cross-functional operational initiatives.

III. KEY PERFORMANCE INDICATORS

• On-Time Delivery (OTD)
• Past Due Orders
• Recovery Plan Completion
• Backlog Management
• Action Closure Rate
• Customer Responsiveness
• ERP Data Accuracy
• Cross-functional Action Effectiveness

IV. AUTHORITY

The Operations Program Coordinator is authorized to:

• Coordinate cross-functional operational follow-up activities.
• Escalate operational risks affecting customer deliveries.
• Request status updates from supporting departments.
• Recommend recovery actions.
• Support operational decision-making led by the Program Delivery Manager.

V. DEVELOPMENT EXPECTATIONS

The Operations Program Coordinator is expected to progressively develop competencies in:

• Customer communication
• Operational leadership
• Program execution
• Delivery management
• Root cause analysis
• Business acumen
• Cross-functional influence

This role is considered a development position for future Program Delivery Manager opportunities.