Job Description

Why work with us?

Proven people.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven process.

Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

Proven results.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate – measures client satisfaction vs. expectations.
• Our clients have worked with us for over 10 years, on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions’ largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Operation manager, Night Shift

The Operation Supervisor is responsible for overseeing day-to-day operational activities to ensure efficient workflow, high-quality output, and compliance with safety and performance standards. The role includes monitoring processes, supervising staff, coordinating with other departments, and ensuring operational goals are met in line with company objectives.

Key Responsibilities

Operational Management

• Supervise daily operational activities to ensure smooth workflow.
• Monitor production schedules, work assignments, and staffing requirements.
• Ensure operations meet productivity, quality, and cost targets.
• Identify and resolve operational issues to avoid downtime or delays.

Team Leadership

• Participate team meetings, training, and performance evaluations.
• Assign tasks and monitor staff performance to ensure adherence to standards and procedures.
• Promote a positive, disciplined, and safety-conscious work culture.

Quality & Compliance

• Ensure all processes comply with company policies, industry standards, and regulatory requirements.
• Support continuous improvement initiatives to enhance efficiency and quality.

Safety & Housekeeping

• Enforce strict adherence to safety rules, SOPs, and PPE usage.
• Conduct safety audits and ensure corrective actions are implemented.
• Maintain a clean, organized, and hazard-free work environment (5S knowledge is a plus).

Coordination & Communication

• Communicate daily goals, updates, and issues with management and other departments.
• Collaborate with maintenance, supply chain, and quality teams to support uninterrupted operations.
• Prepare daily/weekly operational reports and performance summaries.

Problem-Solving & Improvement

• Analyze operational bottlenecks and implement improvement strategies.
• Suggest process adjustments to reduce waste and optimize productivity.

Qualifications & Requirements Bilingual: Korean and English Experience in operations supervision, production, or manufacturing roles. Strong understanding of operational processes (production, logistics, quality, or warehouse operations). Good knowledge of SOPs, safety regulations, and quality standards. Experience with ERP systems and production management tools. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced, high-pressure environment.

Key Competencies Leadership & team management Operational planning & execution Communication & coordination Time management Continuous improvement mindset Strong analytical skills

Working Conditions Production/warehouse environment May involve shift work or extended hours