Job Description

Manages all activities and initiatives related to operational and polyclinics payments. Manages the duty & attendance system (workforce management system) as an Admin for the stores and clinics. In addition to leading and managing all activities related to polyclinics inventory control, purchasing and accuracy.

Accountabilities

Polyclinic Inventory Management

• Manages all initiatives and activities related to polyclinic inventory management to ensure best items availability.

• Ensures storekeepers in polyclinics applying standard process and SLA with excellence

• Accountable for fulfilment of all polyclinics item requests within SLA to ensue guest satisfaction.

• Responsible for non-medicine items purchasing from registration of suppliers with corporate purchase, requesting quotations from suppliers, creating PRs, following up with vendors till receiving the items and collaborating with finance till finalizing the payment.

• Lead all activities and communications with commercial and supply chain to request medicine items to ensure clinic availability.

• Weekly fulfilment for consumable items to all clinics

• Improve clinic Stock on hand accuracy

• Collaborate with stock team in annual financial stock count

• Track items shortage and share with all stakeholders to ensure items availability all the time

Omnichannel Payment Control:

• Manages all initiatives and activities to ensure accurate salaries payment in right time.

• Provides payroll team with periodical approved final data about duties, absence days and overtime for all Nahdi employees in Operation, Polyclinics, Sakhaa employees.

• Responds to any claim of inaccuracy from operational leaders.

• Manages all systems that control overtime and commission payments to ensure accurate and on time payments.

• Manages all operation allowances as hardship, On-Call, omrah and others to ensure eligibility according to approved criteria and accurate on-time payment.

• Manages monthly reconciliation for overtime payment versus budget to ensure budget adherence.

Outsource Companies’ Relations & Payment:

• Manages payment, validation, and registration process for all outsource labors,securities companies in operation and polyclinic to ensure accurate and on time payment.

• Aligns with corporate purchasing team in case of any complaints regarding outsource companies’ performance, the need of adding new outsource companies or the need for modification of some of our contracts with outsource labors.

• Evaluates outsource contracts for the security & labors companies to ensure best budget utilization

• Manages monthly reconciliation for payment versus budget to ensure budget adherence

• Creates purchasing requests for payment of Sakhaa and outsource companies and making necessary follow up until completing the cycle and issuing PO.

Operational Incentive Preparation & Submission

• Manages commission data validation and providing payroll team with regular approved final data about deserved incentive for all eligible employees in operation to ensure on time payment.

• Shares incentive data per user with operational leaders and responds to any claim of inaccuracy from operational leaders.

• Shares incentive data to each user.

• Prepares and submits incentive payment for resigned employees.

Budget & Payment Control

• Manages all processes for creating purchasing requests for central operational projects and making necessary follow up till completing the cycle and issuing PO.

• Aligns with IT & finance team in case of budget transfer or creating new accounts….etc.

• Reviews monthly budget adherence reports and generating a summary about that to relevant stakeholders.

Loss Prevention

• Reviews regular financial reports for utilities per store and generating recommendations.

• Follows up with regions for collecting required documents in cases of theft.

• Manages all activities related to stores petty and float cash

• Manages all activities related to stores opening and closing, following attendance target to ensure best guest satisfaction.

• Manages the duty system as an admin to :

• Validate the accuracy of data extracted from duties system by collaborating with regional operational leaders.

• Lead the attendance system with full authority, control and responsibility over other admins and super users

• Ensure data accuracy through data cleansing by having all the below results (not limited to them)

• All active employees are included in the attendance system

• All resigned employees are archived on time

• All active employees are assigned to their accurate locations

• No employees are still assigned on closed stores

• All new stores are configured, and relevant employees are assigned to them

• Respond on daily basis to any opened ticket seeking support for the attendance system (like but not limited to the below ones)

• Technical issues and inquiries (like calculation errors, prayer time errors, integration problems…etc.)

• Daily operation requests that require admin’s authority (like restoring archived employees, assigning more than one store for some users, deleting vacations in the past, creating new users and modifying data of existing users….etc.)

• Performs the induction and on-job training of users and managers.

• Prepares the platform for adding additional chunks of users in addition to executing the required configurations for these users and their relevant locations or business.

• Monitors system performance and ensures that system capabilities are providing the best users experience and the system is aligned with regulatory updates and escalates to innovation team any required enhancement.

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

• Indoors 70%

• Outdoors 30%

• Working Days 5 Working Days

• Days off 2 Days Off

• Working Hours 8:00 AM – 5:00 PM (1 hour break)

Job Requirement