Job Description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced operations support professional to join our telecoms and cloud services environment. This role focuses on supporting Unix/Linux-based platforms and Oracle Cloud Infrastructure while ensuring high service quality across telecom and data services. The individual will work closely with stakeholders in a dynamic, multicultural setting, contributing to operational excellence, service reliability, and continuous improvement aligned with organisational goals.
What you will do
- Provide technical operations support across Unix/Linux platforms and Oracle Cloud Infrastructure (OCI).
- Support databases using OCI, SQL and PostgreSQL (psql) with a focus on stability and performance.
- Work with Master Data Management (MDM) technologies to support data integrity and service delivery.
- Monitor and manage systems using tools such as Nagios and Dynatrace to ensure availability and performance.
- Handle incident, problem and change management activities using Remedy 9 in line with ITIL practices.
- Support file transfers using FTP/SFTP and manage secure data exchanges.
- Manage and troubleshoot DNS-related issues across environments.
- Collaborate using platforms such as Confluence and SharePoint to maintain documentation and knowledge sharing.
- Support web applications by applying an understanding of web technologies and development concepts.
- Translate organisational goals into operational objectives related to quality, speed, dependability, flexibility and cost.
- Continuously monitor and improve operational performance while working effectively under pressure in a customer-focused environment.
Who you are
- The candidate holds a Bachelor’s degree in Telecommunications Engineering or Computer Engineering.
- They bring 2–3 years of experience in IT or VAS environments with a technical support operations background.
- They have hands-on experience with Unix/Linux platforms and Oracle Cloud Infrastructure.
- They demonstrate strong working knowledge of telecoms and data services support.
- They are comfortable working with monitoring, collaboration and secure access tools such as Nagios, Dynatrace, WinSCP and PuTTY.
- They understand ITIL Foundation principles and apply structured service management practices.
- They communicate confidently in conversational English and work effectively within multicultural teams.
- They are adaptable, resilient, customer-oriented and able to perform in fast-paced, high-pressure environments.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Exposure to large-scale telecoms and cloud operations within a global organisation.
- Opportunities to work with modern cloud infrastructure and enterprise-grade monitoring tools.
- A collaborative, multicultural working environment that values continuous improvement.
- The chance to contribute directly to service reliability and customer experience across Vodafone markets.
What skills you will learn
- Advanced operational support practices for Oracle Cloud Infrastructure.
- Deeper understanding of telecoms service operations and data services ecosystems.
- Enhanced incident and problem management skills aligned with ITIL frameworks.
- Improved stakeholder communication and collaboration in global, cross-cultural teams.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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