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Job Description – Operation Associate (Backfill Position)

Position Title

Operation Associate – Underwriting Operations Support

Location

Pune, India

Department

Business Services Group (BSG) – Underwriting Operations

Reports To

Supervisor / Team Lead – Underwriting Operations

Position Summary

The Operation Associate supports U.S. Commercial Lines
Underwriting Operations by processing New Business, Renewals, Endorsements, and
Premium Finance transactions. The role requires strong attention to detail,
adherence to established procedures, and collaboration with Underwriters and
stakeholders to ensure timely and accurate policy processing.

Key Responsibilities

• 
  Process
  New Business, Renewal, Endorsement, and Premium Finance transactions.
• 
  Review
  and validate submission data for accuracy and completeness.
• 
  Support
  Underwriters with policy processing and servicing activities.
• 
  Meet
  established turnaround times and SLA requirements.
• 
  Follow
  quality standards, procedures, and checklists.
• 
  Perform
  quality reviews before task completion.
• 
  Partner
  with U.S. stakeholders to resolve operational queries.
• 
  Participate
  in cross-training and knowledge-sharing activities.
• 
  Support
  process improvement and automation initiatives.
• 
  Achieve
  productivity, quality, and compliance targets.

Requirements

Required Qualifications

Education

• 
  Bachelor's
  degree in Commerce, Business, Finance, Insurance, or related field.

Experience

• 
  1–3
  years of experience in Insurance Operations, Underwriting Support, or
  Back-office Operations.
• 
  Commercial
  Insurance experience preferred.

Skills

• 
  Proficiency
  in MS Excel, Outlook, and Microsoft Office.
• 
  Strong
  analytical and data validation skills.
• 
  Effective
  communication and stakeholder management abilities.
• 
  Strong
  attention to detail and time-management skills.

Preferred Qualifications

• 
  Commercial
  Property & Casualty Insurance experience.
• 
  Underwriting
  support background.
• 
  Understanding
  of policy lifecycle activities.
• 
  Exposure
  to process improvement or automation initiatives.

Key Performance Indicators (KPIs)

• 
  Productivity
  and volume achievement.
• 
  Quality
  and accuracy scores.
• 
  SLA
  adherence.
• 
  Training
  and certification completion.
• 
  Process
  compliance and audit readiness.

Working Hours

• 
  Flexible
  to support U.S. business hours.
• 
  Participation
  in business meetings and training sessions as required.

Position Justification

This backfill position is required to maintain operational
continuity and support business requirements across New Business, Renewals,
Endorsements, and Premium Finance functions while ensuring adherence to
quality, productivity, and SLA commitments.

Recommended Grade:
Operation Associate / Senior
Operation Associate.