Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Operating Effectiveness Lead Analyst is responsible for leading complex business process improvement and operational effectiveness initiatives that drive productivity, quality, compliance, and cost optimization across the organization. This role analyzes current business processes, identifies improvement opportunities, and develops sustainable solutions that enhance operational performance and business outcomes.

The analyst serves as a strategic partner to business leaders, leveraging data, industry best practices, process improvement methodologies, and technology solutions to improve organizational efficiency and effectiveness. The role requires strong analytical skills, business acumen, change management capabilities, and the ability to influence stakeholders across multiple levels of the organization.

This position operates with a high degree of autonomy, providing thought leadership, mentoring junior team members, and supporting Quality initiatives focused on operational excellence and continuous improvement.

Job title:

Operating Effectiveness Lead Analyst

Job Description:

Key Responsibilities

Operational Effectiveness & Process Improvement

• Lead complex operational effectiveness and business process improvement initiatives across multiple functional areas via quality tools and resources
• Analyze current-state processes to identify performance gaps, inefficiencies, operational risks, and opportunities for optimization.
• Design and implement sustainable process improvements that improve Quality processes
• Develop future-state process models and operational frameworks that support business objectives and scalability
• Lead business initiatives that support Quality standardization and consistency across operations.

Business Analysis & Performance Measurement

• Collect, analyze, and interpret Quality operational and performance data to identify trends and improvement opportunities.
• Develop narratives that highlight behavioral opportunities and ideate ways to improve performance, measure process effectiveness and business outcomes.
• Monitor Quality performance and recommend corrective actions to address emerging risks or performance issues.

Strategic Initiatives & Change Management

• Support enterprise transformation, operating model, and business process reengineering initiatives such as quality improvement initiatives or program changes
• Partner with business leaders to evaluate organizational impacts and develop implementation strategies.
• Lead change management activities to promote successful adoption of new processes, technologies, and operating models

Technology & Innovation Enablement

• Evaluate how technology, automation, and digital solutions can improve business processes and operational outcomes.
• Collaborate with business and technology teams to define requirements and support implementation efforts.
• Identify opportunities to leverage emerging technologies to streamline operations and enhance employee and customer experiences.

Leadership & Stakeholder Management

• Serve as a trusted advisor to leaders and cross-functional partners on operational effectiveness strategies.
• Facilitate discussions, workshops, and working sessions to drive alignment and decision-making.
• Influence stakeholders across organizational levels to achieve project objectives and operational goals.
• Provide mentoring, coaching, and guidance to less experienced analysts and team members.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Healthcare Administration, Finance, Information Systems, or a related field.
• 5+ years of experience in operational effectiveness, process improvement, business analysis, consulting, project management, or a related discipline.
• Experience leading complex cross-functional initiatives and process transformation efforts.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience with process mapping, root cause analysis, and continuous improvement methodologies.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent written, verbal, presentation, and stakeholder management skills.

Location:

Quezon City, Bridgetowne GBF TowerPhilippines