Indium

OP2.5 CO

Indium  •  Hyderabad, IN (Onsite)  •  2 days ago
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Job Description


Required Experience

Overall Experience:

● Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).

Domain Experience:

● Minimum 18 months experience in at least one of the following areas:

○ Software testing

○ Bugs triaging

○ Audits/quality checks

○ Subject matter expert

○ Technical issue resolution

Management Exposure:

● Basic experience (e.g., mentoring, leading small projects) in process or team management.

Technical Proficiency

Ticketing Tools (JIRA):

● Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing simple workflows).

Data Tools:

● Basic knowledge of SQL and sound experience with JQL.

● Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.

● Proficient working knowledge of MS Office or Google suite.

RCA & Analysis:

● Proficient in data analysis techniques.

● Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).

● Sound knowledge of Operational metrics like shrinkage and utilization.

  1. Core Responsibilities & Deliverables

    ● The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.

    ● Be able to achieve high program health by taking charge of the responsibilities end to end real time.

    ● Work allocation.

    ● Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).

    ● Ensure process adherence.

    ● Identify process gaps & improvements.

    ● Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.

    ● Can manage multiple responsibilities along with Core duties.

    ● Manage stakeholder relationships with program leads or immediate product/engineering partners as required.

    ● Quality audits (regularly).

  2. General Skills & Aptitude

    ● High attention to detail.

    ● Excellent logical reasoning ability and bias for action.

    ● Ability to identify and report high impact issues with minimal loss of time.

    ● High ability to reason and comprehend unclear issues.

    ● High ability to read a complex, multipage Standard Operating procedure manual.

    ● Exceptional reading comprehension and high ability to write concise and accurate English.

    ● High ability to read and understand English.

    ● Basic understanding of quality and quality control.

    ● High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.

    ● Ability to memorize Engineering terminologies and project related details.

    ● Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.
Indium

About Indium

Indium is an AI-driven digital engineering company that helps enterprises build, scale, and innovate with cutting-edge technology.  We specialize in custom solutions, ensuring every engagement is tailored to business needs with a relentless customer-first approach. Our expertise spans Generative AI, Product Engineering, Intelligent Automation, Data & AI, Quality Engineering, and Gaming, delivering high-impact solutions that drive real business impact.

 

With 5,000+ associates globally, we partner with Fortune 500, Global 2000, and leading technology firms across Financial Services, Healthcare, Manufacturing, Retail, and Technology - driving impact in North America, India, the UK, Singapore, Australia, and Japan to keep businesses ahead in an AI-first world.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Cupertino, California
Year Founded
Unknown
Website
indiumsoftware.com
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