Indium

OP2.5 CO

Indium  •  Hyderabad, IN (Onsite)  •  5 months ago
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Job Description


Required Experience
Overall Experience:
● Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).
Domain Experience:
● Minimum 18 months experience in at least one of the following areas:
○ Software testing
○ Bugs triaging
○ Audits/quality checks
○ Subject matter expert
○ Technical issue resolution
Management Exposure:
● Basic experience (e.g., mentoring, leading small projects) in process or team management.
Technical Proficiency
Ticketing Tools (JIRA):
● Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing simple workflows).
Data Tools:
● Basic knowledge of SQL and sound experience with JQL.
● Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.
● Proficient working knowledge of MS Office or Google suite.
RCA & Analysis:
● Proficient in data analysis techniques.
● Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).
● Sound knowledge of Operational metrics like shrinkage and utilization.

  1. Core Responsibilities & Deliverables
    ● The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.
    ● Be able to achieve high program health by taking charge of the responsibilities end to end real time.
    ● Work allocation.
    ● Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).
    ● Ensure process adherence.
    ● Identify process gaps & improvements.
    ● Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.
    ● Can manage multiple responsibilities along with Core duties.
    ● Manage stakeholder relationships with program leads or immediate product/engineering partners as required.
    ● Quality audits (regularly).

  2. General Skills & Aptitude
    ● High attention to detail.
    ● Excellent logical reasoning ability and bias for action.
    ● Ability to identify and report high impact issues with minimal loss of time.
    ● High ability to reason and comprehend unclear issues.
    ● High ability to read a complex, multipage Standard Operating procedure manual.
    ● Exceptional reading comprehension and high ability to write concise and accurate English.
    ● High ability to read and understand English.
    ● Basic understanding of quality and quality control.
    ● High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.
    ● Ability to memorize Engineering terminologies and project related details.
    ● Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.
Indium

About Indium

Indium is an AI-driven digital engineering company that helps enterprises build, scale, and innovate with cutting-edge technology.  We specialize in custom solutions, ensuring every engagement is tailored to business needs with a relentless customer-first approach. Our expertise spans Generative AI, Product Engineering, Intelligent Automation, Data & AI, Quality Engineering, and Gaming, delivering high-impact solutions that drive real business impact.

 

With 5,000+ associates globally, we partner with Fortune 500, Global 2000, and leading technology firms across Financial Services, Healthcare, Manufacturing, Retail, and Technology - driving impact in North America, India, the UK, Singapore, Australia, and Japan to keep businesses ahead in an AI-first world.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Cupertino, California
Year Founded
Unknown
Website
indiumsoftware.com
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