Job Title:
Email Support Executive / Email Process Associate

Key Responsibilities:

• 
  Respond to inbound customer emails regarding queries, complaints, and service requests.

• 
  Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction.

• 
  Log all customer interactions accurately in internal systems (CRM or ticketing tools).

• 
  Coordinate with internal teams to resolve customer issues efficiently.

• 
  Maintain professionalism, empathy, and clarity in all written communication.

• 
  Adhere to internal policies, quality standards, and SLAs.

• 
  Follow up on pending issues within agreed timelines.

• 
  Meet individual performance metrics such as email TAT, quality, and satisfaction scores.

Required Skills & Qualifications:

• 
  6 months to 2 years of experience in email support or customer service roles.

• 
  Excellent written English communication skills.

• 
  Strong typing speed with attention to detail.

• 
  Familiarity with email platforms (e.g., Outlook, Gmail) and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).

• 
  Basic knowledge of MS Office (Word & Excel).

• 
  Problem-solving mindset with strong analytical skills.

• 
  Ability to handle multiple tasks and prioritize efficiently.

• 
  Customer-centric attitude and a commitment to delivering quality support.